Contact Information
TransLink works hard to deliver a world-class customer experience throughout our entire system. We're committed to giving you a service that's efficient, safe, reliable, and comfortable. Our Customer Experience Action Plan is our promise of quality service.
No matter where you are in our service network, we're committed to ensuring your satisfaction. Contact us anytime about anything related to our system or the services we provide.
Customer Feedback
Your comments help us improve and meet our goal of safe and reliable service. Big or small, if it's on your mind, we want to hear about it.
Customer Information
TransLink Customer Service Centre
New location, effective September 23. Note the Stadium—Chinatown location will be permanently closed.
Waterfront Station
#54 – 601 W. Cordova Street
Vancouver BC, V6B 1G1
Operating Hours
Monday to Friday 9 a.m. to 5 p.m.
Closed on Saturday, Sunday, and statutory holidays.
Customer Information Services
T: 604.953.3333
Phone Operating Hours
6:30 a.m. to 10:00 p.m., seven days per week.
We can serve you over the phone in more than 300 languages!
Call us during operating hours and tell the agent your preferred language. You will be placed on hold while a certified third-party translator is added to the line. View our list of available languages.
Don’t see your language on the list? Let us know! We're working with our partners at MCIS to continue to expand our offerings - including local Indigenous languages.
Transit Police
Emergency
Call 911
Transit Police Non-Emergency
T: 604.515.8300
SMS: 87.77.77
Feedback or File a Complaint
Transit Police Contact Us page
HandyDART & HandyCard
Sign-up for HandyDART
T: 604.953.3680
Book or cancel a trip
T: 604.575.6600
Trip Feedback
Complete the HandyDART Feedback Form.
Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.
Compass Customer Service
T: 604.398.2042
Toll Free: 1.888.207.4055
Monday to Sunday 6:30 a.m. to 11:30 p.m.
SkyTrain Assistance Counter
This SkyTrain Assistance Counter is staffed by SkyTrain Attendants during all station operating hours. Attendants provide customers with directions, system maps, brochures, and real-time transit updates.
The Counter is located at Commercial-Broadway Station at street level inside the North stationhouse above Platforms 1 and 2 and has accessible entrances on both Commercial Drive and Broadway.
West Coast Express (WCE) Customer Service
(TransLink Customer Service Centre)
(TransLink Customer Service Centre)
West Coast Express Customer Service has merged with the TransLink Customer Service Centre. West Coast Express customers can call Customer Service or visit the TransLink Customer Service Centre at Waterfront Station for assistance.
West Coast Express Customer Feedback Form
Lost and Found
Leave something behind on a recent trip? Visit our Lost and Found page to report what was lost and we'll see if someone has turned it in.
Corporate Information
TransLink Head Office
T: 778.375.7500
F: 604.636.4809
Operating Hours
Monday to Friday 8 a.m. to 4 p.m.
Closed on statutory holidays
Mailing Address
400 - 287 Nelson's Court
New Westminster, BC V3L 0E7
Media Inquiries
Visit our News page for all media inquiries and press-related matters.
Parking Tax
T: 778.375.7829
F: 778.375.7828
E: parkingtax@translink.ca
Operating Hours
Monday to Friday 8 a.m. to 4:30 p.m.
Closed on statutory holidays
Mailing Address
Attn: Parking Tax Services
TransLink
#400 - 287 Nelson's Court
New Westminster, BC V3L 0E7
Procurement Department
To contact our procurement department, email procurement@translink.ca.
TransLink Board of Directors
To share feedback, comments, or complaints, please fill out our Online Form.
To submit a question to our Board of Directors, email board@translink.ca
Careers Information
If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information.
Operating Companies
Contact our individual operating companies via the information below.
BC Rapid Transit Company (BCRTC)
T: 604.520.3641
F: 604.521.2818
BCRTC Head Office
6800 14th Avenue
Burnaby, BC V3N 4S7
Operating Hours
Monday to Friday 7:30 a.m. to 4 p.m.
Closed on statutory holidays
Coast Mountain Bus Company (CMBC)
T: 778.375.6400
CMBC Mailing Address
287 Nelson’s Court
New Westminster, BC V3L 0E7
CMBC Head Office
13401-108 Avenue
Surrey, BC V3T 5T3
West Coast Express (WCE)
Please note: WCE Customer Service has merged with the TransLink Customer Service Centre at Waterfront Station.
Mailing Address
Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1
West Vancouver Blue Bus
T: 604.985.7777
Get Involved
Become a member of TransLink's Online Advisory Panel and get directly involved in the future of transportation in your region.
TransLink eNewsletter
Stay up-to-date on projects, transit service changes and other initiatives by signing up for TransLink’s eNewsletter.
