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Contact Information

A receptionist helping out two people inside TransLink head office

TransLink works hard to deliver a world-class customer experience throughout our entire system. We're committed to giving you a service that's efficient, safe, reliable, accessible and comfortable. Our Customer Experience Action Plan is our promise of quality service.

No matter where you are in our service network, we're committed to ensuring your satisfaction. Contact us anytime about anything related to our system or the services we provide.

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    Customer Feedback

    Your comments help us improve and meet our goal of safe and reliable service. Big or small, if it's on your mind, we want to hear about it.

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    Customer Information

    Waterfront Station
    #54 – 601 W. Cordova Street
    Vancouver BC, V6B 1G1

    Operating Hours
    Monday to Friday 8:00 a.m. to 5:30 p.m.
    Closed on Saturday, Sunday, and statutory holidays.

    Online Feedback Form
    T: 604.953.3333
    Twitter: @TransLink

    Phone Operating Hours
    6:30 a.m. to 10:00 p.m., seven days per week.

    Twitter Operating Hours
    5:30 a.m. to 12:30 a.m., Monday to Friday
    6:30 a.m. to 11:30 p.m., Saturday and Sunday

    We can serve you over the phone in more than 300 languages!
    Call us during operating hours and tell the agent your preferred language. You will be placed on hold while a certified third-party translator is added to the line. View our list of available languages.

    Don’t see your language on the list? Let us know! We're working with our partners at MCIS to continue to expand our offerings - including local Indigenous languages.

    Emergency
    Call 911

    Transit Police Non-Emergency
    T: 604.515.8300
    SMS: 87.77.77 (Note: standard carrier text messaging rates may apply)

    Feedback or File a Complaint
    Transit Police Contact Us page

    Sign-up for HandyDART
    T: 604.953.3680

    Book or cancel a trip
    T: 604.575.6600 

    Trip Feedback
    Complete the HandyDART Feedback Form.

    Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

    T: 604.398.2042
    Toll Free: 1.888.207.4055
    Monday to Sunday 6:30 a.m. to 11:30 p.m.

    This SkyTrain Assistance Counter is staffed by SkyTrain Attendants during all station operating hours. Attendants provide customers with directions, system maps, brochures, and real-time transit updates.

    The Counter is located at Commercial-Broadway Station at street level inside the North stationhouse above Platforms 1 and 2 and has accessible entrances on both Commercial Drive and Broadway.

    West Coast Express Customer Service has merged with the TransLink Customer Service Centre. West Coast Express customers can call Customer Service or visit the TransLink Customer Service Centre at Waterfront Station for assistance.

    West Coast Express Customer Feedback Form  

     

    Lost and Found

    Leave something behind on a recent trip? Visit our Lost and Found page to report what was lost and we'll see if someone has turned it in.

    Corporate Information

    T: 778.375.7500

    F: 604.636.4809

    Operating Hours
    Monday to Friday 8 a.m. to 4 p.m.
    Closed on statutory holidays

    Mailing Address
    400 - 287 Nelson's Court
    New Westminster, BC V3L 0E7

     

    Visit our News page for all media inquiries and press-related matters.

    T: 778.375.7829
    F: 778.375.7828
    E: parkingtax@translink.ca

    Operating Hours
    Monday to Friday 8 a.m. to 4 p.m.
    Closed on statutory holidays

    Mailing Address
    Attn: Parking Tax Services
    TransLink
    #400 - 287 Nelson's Court
    New Westminster, BC V3L 0E7

    To contact our procurement department, email procurement@translink.ca.

    Have a question or important matter to share with TransLink’s Board of Directors? Reach out to us at board@translink.ca.

    If your inquiry relates to one of the following topics, please contact the relevant business group:

    If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information.

    Operating Companies

    Contact our individual operating companies via the information below.

    T: 604.520.3641
    F: 604.521.2818

    BCRTC Head Office
    6800 14th Avenue
    Burnaby, BC V3N 4S7

    Operating Hours
    Monday to Friday 7:30 a.m. to 4 p.m.
    Closed on statutory holidays

    T: 778.375.6400

    CMBC Head Office
    287 Nelson’s Court
    New Westminster, BC V3L 0E7

    Please note: WCE Customer Service has merged with the TransLink Customer Service Centre at Waterfront Station.

    Mailing Address

    Suite 295 - 601 West Cordova
    Vancouver, BC V6B 1G1

    T: 604.985.7777

     

    Get Involved

    Become a member of TransLink's Online Advisory Panel and get directly involved in the future of transportation in your region.

    TransLink eNewsletter

    Stay up-to-date on projects, transit service changes and other initiatives by signing up for TransLink’s eNewsletter.

    Sign Up