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Customer Satisfaction

At TransLink, we've made customer experience one of our top enterprise-wide priorities. We have an ongoing program to gauge customer satisfaction, which shapes how we plan and operate our services. Find more information in our Customer Service Performance section.

Due to a cybersecurity incident, the Accountability Centre is not reporting the latest data. Please check back for updates in November 2021.

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    • You can hide/view different data sets by clicking on the item in the legend.

    • Hovering over a specific data point will display the exact value.

    • Click on the information mark for more information.

    Customer Satisfaction Trends

    Customer Satisfaction by Service Type

    Customer Complaints

    HandyDART Customer Complaints


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