Skip to content

Accountability Centre

We use the Accountability Centre to help us track the performance of the regional transportation system and the satisfaction of our customers to see how well we're meeting our goals and customer expectations.


Ridership

Insights into boardings and journeys across the transit system.

Customer Satisfaction

We have a program to gauge our customers’ level of satisfaction.

Safety and Security

We closely monitor trends for injuries, accidents, and crimes.

Service Quality

We keep a close eye on our customers’ experience travelling on our system.

Efficiency

We strive to deliver our service as efficiently as possible.

Environment

We monitor the energy use and emissions of our fleet and facilities.



Corporate Reports

Interested in learning more? We publish a variety of performance and financial reports on an annual and quarterly basis. Check out our Corporate Reports page to view the publications available.


Chat with us

TransLink

new.translink.ca isn't supported in the browser version you're using. Please update your browser to the latest version, or use one of the following:

In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.