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Service Quality

We regularly review and adjust our transit services as the region’s needs evolve in order to better serve customers. We monitor whether our services arrive on time or are delayed, if escalators and elevators are working, and the accessibility of our services.

Due to a cybersecurity incident, the Accountability Centre is not reporting the latest data. Please check back for updates in November 2021.

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    Transit Service Provided

    *In 2017, implementation of the Phase One of the Mayors’ Council 10-Year Vision expanded transit service across Metro Vancouver to increase system capacity, reduce overcrowding, and expand service. The Phase One Plan was Metro Vancouver’s biggest transit service expansion since 2009. Further information are available at 10-Year Vision for Metro Vancouver Transport.

    Transit On-Time Performance


    Service Delays and Cancellations


    Escalator and Elevator Availability


    Accessibility



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