Compass: Load. Tap. Ride.

Compass Cards can be loaded with Monthly Passes, DayPasses or Stored Value the following ways:

• Online at compasscard.ca
• At a Compass Vending Machine (CVM) located at:
• SkyTrain, SeaBus, and West Coast Express stations
• BC Ferries, Tsawwassen and Horseshoe Bay terminals
• 18 London Drugs stores
• Visit our Where to Buy page to see a map of CVM locations.
• In person at the Compass Customer Service Centre at Stadium–Chinatown Station or the West Coast Express Office at Waterfront Station
• By calling 604.398.2042

Loading Multiple Products on your Compass Card

When you have multiple products on your card, passes are used first (Monthly, followed by a DayPass or a West Coast Express Return Pass), and then Stored Value if needed. It's best to load a DayPass only if you intend to use it the next time you travel. If you want to travel on your Stored Value and a DayPass is present, the system will activate your DayPass first.

Each traveler must have his or her own Compass Card or ticket as the system won't allow "passbacks" (meaning you can't tap in and then pass your card to the person behind you). A great feature of Compass is that you can use Compass Card Stored Value to purchase another card or a Compass Ticket for your travel companion at any Compass Vending Machine.

To replace lost or stolen cards, please visit the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station, the West Coast Express Office at Waterfront Station, or call 604.398.2042. Safeguard your balance by registering your card for balance protection at compasscard.ca.

Balance protection is exactly what it sounds like – a way to safeguard the value on your Compass Card in the event it's lost or stolen. When you report your card to Customer Service, it will be “frozen” and the balance transferred to a new Compass Card or refunded by cheque. All registered Compass Cards receive the benefit of Balance protection. It’s one more reason (hint, hint) you should consider registering your card today.

Just like a Compass Card. Tap in and out when travelling on transit and reload online, at a Compass Vending Machine, by phone or in person. Just like a Compass Card, you’ll pay a $6 refundable fee when you pick up your wristband. Remember to tap the part of the wristband that displays the contactless symbol.

We have to encode them with a special machine before they're used for the first time and this can only be done at our two customer-service centres in Vancouver.

Wristbands work just like adult and concession Compass Cards, which means you can load a U-Pass BC onto a blue adult wristband. Other program cards can’t be loaded onto a wristband.

The wristbands are adjustable and can accomodate small and large wrists.

Yes, but this can only be done at one of our customer service centres, because we need to encode the wristband before use.

We don’t have anything planned at this time. However, we’re always monitoring the availability of new products.

Like a Compass Card, you can register your wristband online which gives you balance protection and the option to sign up for other features like AutoLoad or our Bike Parkade program.

To replace your wristband, you'll need to visit to one of our customer service centres.

Yes, you can register online just like a Compass Card, which will provide you with balance protection, in case you lose your card. You can also sign up for AutoLoad.

When you use Stored Value on buses, Skytrain service or the Seabus, Compass allows you to complete a single journey with as little as $0.01 on your card by giving you a negative card balance.

For West Coast Express customers, the minimum Stored Value amount is $4.50 due to fare structures and related considerations.

Why go negative? In situations where your balance is low, you’ll have the security of being able to make a single trip. Just remember to top up your card with Stored Value before you start your next trip.

• At CVMs, please select the receipt option at the end of your transaction and retain your receipts.
• For purchases made at the Compass Customer Service Centre, please retain the receipt provided to you by the customer-service clerk.
• You can also view and download a history of the types of products loaded and purchased to your card by logging into compasscard.ca and selecting "My Cards" and then "Card Usage." Choose "Sales transaction" to filter your history. You'll see the types of products you've loaded, but only Stored Value amounts will appear; passes will show up as a $0 value. Visit the Monthly Pass or West Coast Express fare pages for monthly pass fare pricing.

• Sales transactions show the types of products loaded to the card.
• Usage transactions show your taps in and out, along with the amount deducted if paying for your trips with Stored Value.

For detailed information on how to claim the Public Transit Tax Credit, please refer to CRA's website: http://www.cra-arc.gc.ca/transitpass/