Compass Wristbands
To help improve customer convenience, we're introducing Compass Wristbands — a Compass Card that you wear on your wrist!
Feb. 28, 2019: In response to the incredible demand for Compass Wristbands in December, which sold out in less than two hours, we're happy to announce that another batch of Adult wristbands are now on sale. Once we receive Concession wristbands from our supplier, we will let you know.
FAQs
How do the wristbands work?
Just like a Compass Card. Tap in and out when travelling on transit and reload online, at a Compass Vending Machine, by phone or in person. Just like a Compass Card, you’ll pay a $6 refundable fee when you pick up your wristband. Remember to tap the part of the wristband that displays the contactless symbol.
Why are wristbands only available at the Compass Customer Service Centre and West Coast Express Office?
We have to encode them with a special machine before they're used for the first time and this can only be done at our two customer-service centres in Vancouver.
I have a BC Bus Pass/U-Pass BC/other program pass, can I use the Compass Wristband?
Wristbands work just like adult and concession Compass Cards, which means you can load a U-Pass BC onto a blue adult wristband. Other program cards can’t be loaded onto a wristband.
I have a small/large wrist, will the wristband fit?
The wristbands are adjustable and can accomodate small and large wrists.
Can I transfer my Compass products to a wristband?
Yes, but this can only be done at one of our customer service centres, because we need to encode the wristband before use.
Are there any other wearable Compass products coming?
We don’t have anything planned at this time. However, we’re always monitoring the availability of new products.
How do I register my new wristband?
Like a Compass Card, you can register your wristband online which gives you balance protection and the option to sign up for other features like AutoLoad or our Bike Parkade program.
What if I lose my wristband?
To replace your wristband, you'll need to visit to one of our
customer service centres.
Can I register the wristband and set up AutoLoad?
Yes, you can register online just like a Compass Card, which will provide you with balance protection, in case you lose your card. You can also sign up for AutoLoad.
