Mobility Aid Restrictions
Your mobility aid must be clean, in good working order, and adhere to the following dimension* and weight restrictions:
* These dimensions include all add-ons such as bumpers, wheelbars, and baskets. Additionally, keep in mind that some four-wheel scooters will not be allowed on even if they comply with dimensions because of their wider turning radius.
** Please note that this combined weight includes the transit rider and mobility aid.
If the customer can safely ride up the lift independently, the combined weight of the customer and the mobility device must not exceed 360 kg (800 lbs).
Anyone with a mobility device exceeding these measurements may be refused transportation. If you have any concerns about your mobility device meeting these standards, please check with HandyDART Customer Service at 604.575.6600, option 5, prior to booking your trip.
Additionally, we cannot accommodate lightweight transport wheelchairs as they cannot be properly and safely secured on HandyDART.
Transfer chairs are designed for transferring people short distances over smooth surfaces, and mainly indoors. The main difference between a standard wheelchair and transfer chairs is that standard wheelchairs are designed with large wheels so that the user can self-propel, while transfer chairs have small wheels and are designed to be pushed from behind by someone else.
These chairs are not accepted for transporting customers on HandyDART vehicles or to and from the vehicles as they do not meet safety approvals.
Guide and Service dogs certified by the British Columbia Guide and Service Dog Act are allowed on HandyDART vehicles at all times. They must be under the control of the handler. You may need to produce your Guide or Service Dog Certificate.
Please keep in mind that pets are never allowed on HandyDART vehicles.
Please only bring belongings with you that you can comfortably carry yourself (two bags maximum). HandyDART drivers are not expected to carry parcels. If you're unable to carry your bags or parcels by yourself, we encourage you to travel with an attendant.
Inclement Weather Restrictions
In situations where weather poses a safety concern (e.g., heavy snowfall), HandyDART may reduce the level of service delivery to Essential Service Only — providing transportation only for those attending renal dialysis appointments or cancer treatment.
All other booked rides in the area affected by the severe weather conditions will be automatically cancelled when Essential Service Only levels are invoked.
When HandyDART determines that a service area will be Essential Service Only on a day where you have a scheduled ride, you will receive an automated phone call letting you know your ride has been cancelled.
In the event of anticipated severe weather conditions, you can determine if HandyDART is operating at Essential Service Only levels by calling 604.575.6600 or by visiting TransLink Alerts.