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We are currently experiencing higher than normal call volumes in our Customer Information Contact Centre (604-953-3333). We thank you for your patience and apologize for any inconvenience this may cause.

Alert updates and alert delivery through email and text/SMS is currently unavailable.


Alerts and Advisories

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Informational

In Effect 12-Feb-2021 8:00 AM — Until further notice

Alerts for bus detours and stop changes are available when using Google Trip Planner.

Updated 12-Feb-2021 8:00 AM

Advisory

In Effect 15-Apr-2020 02:15 PM — Until further notice

Effective Wednesday, April 15, Access Transit Customer Care's Hours of Operation will be adjusted as follows, until further notice:

  • Monday to Friday - 8:00 am to 4:00 pm

Updated 15-Apr-2020 02:15 PM

Advisory

In Effect 03-Dec-2020 10:00 AM — Until further notice

We are currently experiencing higher than normal call volumes in our Customer Information Contact Centre (604-953-3333). We thank you for your patience and apologize for any inconvenience this may cause.

Updated 03-Dec-2020 10:00 AM

Advisory

In Effect 03-Dec-2020 10:00 AM — Until further notice

Alert updates and alert delivery through email and text/SMS is currently unavailable.

Updated 03-Dec-2020 10:00 AM

Advisory

In Effect December 2020 — Until further notice

Due to a Cyberattack on TransLink in December 2020, we took immediate action to shut down multiple systems as a protective measure. This means Trip Planner and all Real-Time transit information is unavailable and only operating on scheduled times. Customers should consult Google Trip Planner while we bring our systems back online. We regret this inconvenience and thank our customers for their patience.

Updated 16-Feb-2021 1:15 PM


TransLink

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In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.