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IT SYSTEMS AND ONLINE SERVICES

Customers may notice some online services are unavailable while we continue to bring our systems back online following a ransomware attack. Please find our CEO's statement on this incident.

We are currently experiencing higher than normal call volumes in our Customer Information Contact Centre (604-953-3333). We thank you for your patience and apologize for any inconvenience this may cause.

Alert updates and alert delivery through email and text/SMS is currently unavailable.


Alerts and Advisories

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Advisory

In Effect 15-Apr-2020 02:15 PM — Until further notice

Effective Wednesday, April 15, Access Transit Customer Care's Hours of Operation will be adjusted as follows, until further notice:

  • Monday to Friday - 8:00 am to 4:00 pm

Updated 15-Apr-2020 02:15 PM

Advisory

In Effect 03-Dec-2020 10:00 AM — Until further notice

We are currently experiencing higher than normal call volumes in our Customer Information Contact Centre (604-953-3333). We thank you for your patience and apologize for any inconvenience this may cause.

Updated 03-Dec-2020 10:00 AM

Advisory

In Effect 03-Dec-2020 10:00 AM — Until further notice

Alert updates and alert delivery through email and text/SMS is currently unavailable.

Updated 03-Dec-2020 10:00 AM


TransLink

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In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.