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Etiquette on Transit

A mother and a baby on the bus

Taking transit means sharing space. Even the simplest actions can make a trip more pleasant for everyone.



Etiquette While on Transit

For the safety and comfort of everyone on board, please keep the following in mind.

  • Always keep your proof of payment — for example, a ticket, or your Compass Card — with you. Be ready to show a uniformed employee if asked.

  • Please be considerate with personal hygiene. Use only modest amounts of deodorant, perfume, or cologne to prevent allergies or asthma in other riders.

  • Seats are for people — not feet, luggage, or bags.

  • Remove your backpack and place it on the floor, especially during busy times, to make room for other passengers.

  • Familiarize yourself with the exit routes and location of onboard emergency equipment.

  • Keep noise (including conversations, phone calls, and personal music devices) to a minimum.

  • Please don’t eat or drink on board.

Customers are reminded to comply with all applicable laws, bylaws and regulations relating to smoking and vaping of tobacco and cannabis products, including the Tobacco and Vapour Products Control Act (BC) and regulations, the Cannabis Control and Licensing Act (BC) and regulations, and the municipal bylaws of the municipalities in which TransLink provides transit services. Please be considerate of your fellow passengers and members of the public and avoid smoking and vaping where prohibited.

Seats closest to the doors are for passengers with mobility needs. This includes the following groups:

  • people with disabilities

  • pregnant people

  • older people

  • people with injuries

Please remember that not all disabilities are visible. If someone asks for your seat because they have a disability, please take them at their word and give up your seat.

If you are in a priority seat, be aware of those around you. Look up at stops to see if someone needs a seat.

For more on travellers with accessibility needs, visit Accessibility on Transit.

West Coast Express (WCE) services have their own on-board rules, including:

  • Stow carry-on items beneath your seat.

  • Be careful when moving through the train, especially on stairways and between cars.

  • Familiarize yourself with the exit routes and location of onboard emergency equipment.

  • Follow instructions from conductors and/or West Coast Express staff.


Entering and Exiting Transit

When entering and exiting transit, try to keep the following in mind:

Escalators

  • When using a station escalator, stand on the right. Let others walk past on the left.

  • If you're travelling with a mobility device, stroller, or bicycle, please use the elevator.

SkyTrain and West Coast Express

  • Tap your card, ticket, or mobile wallet to the card reader at the gate (or validator for West Coast Express) as you enter and exit the station to validate your fare.

  • Keep the doors clear.

  • Let others get off before you get on the train.

  • Don’t hold the doors open, as this causes delays and could even shut the whole train down.

Bus

  • Tap the card reader when you enter the bus. You do not need to tap out of the bus.

  • If paying with coins, put exact change into the farebox. 

  • Enter at the front of the bus and, when possible, exit at the rear.

  • If you are travelling with your bike, if possible, sit near the front and exit from the front of the bus.

  • Wait for passengers exiting the front (such as wheelchair users or passengers with strollers) to exit before you board.

  • Don’t stand near the doors. It makes it hard for passengers to enter or exit the bus, and can confuse our bus operators.

  • When paying cash on Community Shuttles, you will be given a paper bus transfer. Show this to the operator when you transfer to another bus.

Stand to the right of the bus stop when waiting for a bus. Plan to be at the stop before the bus arrives, as this increases the chance that the operator will see you.

Board the bus at the front and exit out the back unless otherwise noted. When the bus stops, give the doors a push on the labelled strip to open them.

When travelling with a stroller on our system:

  • The maximum size for strollers is 61 cm (24 in.) by 122 cm (48 in.).

  • Let the bus driver know if you need the ramp.

  • Make sure your stroller is not obstructing aisles or doors.

  • Before the bus departs, make sure to hold the stroller and that the brakes are on.

Bus Operators may request that you leave the accessibility area to accommodate other priority customers who use wheelchairs, scooters, other mobility aids, or seniors.


Pets on Transit

Assistance animals certified by the British Columbia Guide Animal Act are allowed on public transit at all times. They must wear their harness and leash. You may need to produce your Guide Animal Certificate.

If you are a non-resident of British Columbia, you must have a certificate from a bona fide guide animal training school recognized by the BC Business Practices & Consumer Protection Authority (BPCPA), Consumer Services Division.

Accessibility on Transit

Learn what systems and services are available to make sure you feel comfortable when travelling.


Pets are allowed on board transit services, provided they are kept in an appropriate cage. Follow these rules when travelling with non-service animals:

  • Pets must be kept in small, hand-held, fully enclosed cages that fit in your lap, with no part of the animal exposed.

  • Cages must be clean, odour-free, and with no sharp edges.

  • Cages may be placed on the floor, if they do not impede other passengers. They may not be placed near doors.

  • Only one pet per passenger is permitted.

  • Dog strollers are not permitted.

  • Pets are not allowed on HandyDART. Assistance animals are accepted.

Please keep in mind that drivers may refuse to allow pets on board, at their discretion. This may be because of a risk to other passengers or because of limited space. We recommend travelling during off-peak times.


Rules and Regulations

Help keep our system safe, secure, and pleasurable by reading our Rules and Regulations.


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