Bus Projects
The quality of our bus service and facilities are paramount to the success of our system. We have several infrastructure and fleet projects underway to improve bus speed and reliability, and our customers’ experience on our bus network.
Many of these projects support the vision and requirements of our three main transit expansion plans: Transport 2050, the 10-Year Investment Plan, and Area Transit Plans.
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| Completed | Under construction | Design phase |
Transit Centre and Bus Exchange Projects
Marpole Transit Centre
The Marpole Transit Centre is being built to accommodate the growing demand for public transportation in Metro Vancouver. When completed, this facility, located around Laurel and Cambie Steet in Vancouver, will be the future home to approximately 300 forty-foot buses, most of which will be 100% electric, zero-emissions vehicles.
Project Overview
The new transit centre will be located at 502 West Kent Avenue South in Vancouver and will include:
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Three-level bus garage building for bus staging and storage at ground level, bus charging infrastructure and an electrical substation on the second level, and administrative facilities as well as employee and visitor parking on the third level;
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Two-level maintenance building including bus maintenance and repair bays, body shops, parts storage, and support areas for mechanics and maintenance staff;
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Bus fueling facility and a bus wash and detailing facility
Besides being part of TransLink’s low carbon fleet strategy, the new centre will provide a more reliable bus service for customers across Metro Vancouver. The Center was included in the Mayors’ Council’s Ten-Year Vision and funded through the Phase Two Investment Plan, The Marpole Transit Centre is key to reaching TransLink’s goal of a 100% net-zero GHG emissions by 2050.
For more information, please see the Marpole Transit Centre - DP Board Presentation
Construction Information
Site demolition work is scheduled to begin in summer 2023 and will include some loud work to break and remove the existing concrete foundations, followed by geotechnical ground improvement works. Neighbours can expect to see construction trailers and fencing around the site in mid-to-late-April.
Together with the contractor, TransLink is making every effort to minimize the impact of this project on our neighbours. When possible, work will take place during the day without impacting roads.
The estimated opening of the Marpole Transit Centre is in 2027.
Phibbs Exchange
Phibbs Exchange is one of the most important bus exchanges in the region, serving 13 bus routes with nearly 14,000 boardings and alightings daily. Because of its position in the regional road network, the exchange is where many routes on the North Shore meet in a carefully managed pulse, allowing efficient transfers in all directions.
Project Overview
The upgrades will improve the comfort and safety of transit passengers, better integrate the exchange with the neighbourhood, and provide more capacity for growing customer demand and future service expansion.
Upgrade Highlights:
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Improved comfort and safety for transit passengers through better lighting, more weather protection, and enhanced accessibility with better connections for pedestrians and cyclists;
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A boomerang-shaped passenger platform along the perimeter to serve major bus routes, a necessary upgrade to support future bus service improvements;
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New and vibrant landscaping; and
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Improved passenger amenities to create a welcoming environment for the growing Lynn Creek Town Centre community, connecting transit services on the North Shore and throughout the region.
The Phibbs Exchange upgrades are made possible by all levels of government working together and with provincial and federal contributions through the Investing in Infrastructure Canada Program (ICIP).
Construction Information
The Phibbs Exchange has been closed as of July 2023 to accommodate the construction of an upgraded and modernized exchange to serve more customers, support the operation of articulated buses and facilitate improved access by foot and bicycle. The existing bus bays have been relocated to the nearby street network outside the exchange until mid-2024.
As of Jan. 15, 2024, some bus bays are being relocated temporarily within the exchange as part of completing construction works. Directional signage will be in place to guide customers.
Bus Impacts
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All buses currently serving Phibbs Exchange will continue to operate during the upgrade.
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Bus service and associated bays have been temporarily relocated to streets near the existing exchange, specifically on Main, Orwell, and Oxford Streets (see map below).
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In mid 2024, upon completion of the new Phibbs Exchange, all bus bays will be relocated back into the new exchange.
During the construction
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Customers should plan to give themselves some extra time between transfers.
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Customers are encouraged to sign up for transit alerts at translink.ca/alerts for the latest information on their bus route.
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Signage will be in place directing customers to the temporary bus bays; there will be frequent bus bays changes.
January 2024 bus bay reallocation
As of 15 January 2024, some bus bays are being relocated temporarily within the exchange as part of completing construction works. The revised bay assignments and map are below:
| Bay | Stop # | Route | Directions |
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| 1 | 60253 | Unloading only | WB Main St |
| 2 | 60254 | 245 Capilano University | WB Main St |
| 3 | 60255 | R2 Marine Drive to Park Royal | WB Main St |
| 4 | 60256 | 209/210 Upper Lynn Valley | NB Orwell St |
| 5 | 60257 | 211 Seymour 232 Grouse Mountain |
NB Orwell St |
| 6 | 60258 | 209, 210, 211, 214 Burrard Station | New Phibbs Exchange |
| 7 | 60259 | 28 Joyce Station 130 Metrotown Station 222 Metrotown Station |
New Phibbs Exchange |
| 8 | 60508 | HandyDART | Oxford St |
| 9 | 60279 | 212 Deep Cove 214 Blueridge |
Oxford St |
| 10 | 60278 | 215 Indian River 227 Lynn Valley |
Oxford St |
| 11 | 60260 | Unloading only | SB Orwell St |
Passenger Information:
TransLink has worked with MoTI and the District of North Vancouver to provide temporary pick-up and drop-off spaces located near the transit exchange. There is a passenger unloading location on Mountain Highway at the end of Oxford St.
There are also side streets and laneways in the area where passengers can be dropped off, which are a short walking distance from Phibbs Exchange. Upon the completion of this project, the District of North Vancouver will be installing several permanent drop-off spaces on Oxford Street to provide convenient passenger pick-up and drop-off options.
Pedestrian and Cyclist Information:
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A pedestrian sidewalk and cycle path has been built on the north side of Main Street and is ready as of Jan. 26, 2024.
We thank our passengers, neighbours, and drivers for their understanding and patience during construction, as we work to upgrade the exchange.
Annual Pavement Rehabilitation Program
TransLink’s Annual Pavement Rehabilitation Program takes place during the summer months and is focused on resurfacing asphalt walking, driving, and parking areas at Coast Mountain Bus Company transit centres and bus loops. This critical work supports the continued safety of our bus facilities for customers and employees today and for years to come.
Active Projects
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Maple Meadows Park and Ride Bus Loop
Past Projects
We’ve recently completed pavement rehabilitation projects at the following bus loops:
2023
Scott Road Bus Loop
Boundary Loop
Kootenay Loop
2022
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Surrey Central Bus Loop
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South Surrey Park and Ride Bus Loop
2020 to 2021
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Richmond Transit Centre
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Blanca Bus Loop
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Granville & 63th Bus Loop
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Victoria & 54th Bus Loop
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Production Way–University Exchange
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Bridgeport Bus Exchange
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Braid Bus Exchange
Thank you for your patience during construction!
Braille and Tactile Walking Surface Indicators
TransLink is installing braille signage on every bus stop pole across the system by the end of 2022. To make it easier to find bus stops, TransLink will also install tactile walking surface indicators (TWSI) at every bus stop on TransLink-owned property.
The braille bus stop signs will contain:
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Information written in both Unified English Braille and raised tactile letters
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Bus stop ID numbers
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Bus routes serving that bus stop
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Bay or bus stop indicators
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Customer Information phone number
In addition to the braille signage, tactile walking surface indicators will be installed at every bus stop on property that TransLink owns. These raised surface indicators will be mounted on the ground to help customers who are blind or partially sighted know they are near a bus stop while helping direct them to the front door of the bus.
These improvements will help customers who are blind or partially sighted to better navigate the transit system by letting them know which stop they are at and which buses they are waiting for. TransLink will be the first transit system in Canada to install braille signage across its entire bus system once installation is complete.
Accessible Navigation Project
TransLink finished piloting a new technology that focused on making it easier for customers with sight loss to navigate the transit system. Using the NaviLens smartphone app, customers were able to receive audio and haptic cues to help find their bus stop and receive other updates in three locations in New Westminster and Vancouver. The six-month pilot launched on Tuesday, February 21, 2023, and concluded on Monday, August 21, 2023.
Background
As part of our commitment to making transit more accessible, we partnered with NaviLens to bring their accessibility technology to Canada for the very first time. We asked customers with sight loss to try the pilot system and give us feedback based on their experience.
The system was enabled by the installation of 16 coded decals in the pilot area, which could be read using the NaviLens app to up to 14 metres away, depending on the angle of detection. Once the app read these proprietary QR codes, customers received navigational audio and haptic cues to identify their bus stop and the exact point of pick up.
Customers were also able to receive real-time bus arrival times and service alerts. The app also offered the functionality to identify relevant facilities in the location, such as elevators. Customers were able to set their notification preferences in the app by selecting one of 34 languages to receive their audio cues in.
Implementation
The technology was implemented at 16 designated bus stops in New Westminster and Vancouver. Customers with sight loss were asked to download and use the NaviLens app (either on Android or iOS) at the stops.
For the purposes of the Accessible Navigation Project, people with sight loss within TransLink’s service area were the primary target for outreach. A group of participants tested the technology and provided feedback during moderated demonstration sessions. A public online survey was available for others to provide feedback on their experience using the technology.
Outcomes
The Wayfinding Technology pilot provided valuable insights into wayfinding technology. These lessons will be incorporated into broader wayfinding improvements as the opportunity arises, to ensure improvements are inclusive and accessible.
Trolley Bus Rectifiers
Rectifiers are found throughout Metro Vancouver’s bus network and are used to convert AC to DC power to operate the electric trolley bus system.
Parkway Rectifier
The Parkway Rectifier is one of three rectifiers located on the UBC peninsula in Vancouver. Used to help power the trolley bus system in the area, the rectifier is past its functional life and needs replacement since parts to fix the existing rectifier are either not available or hard to find. With a previous failure of another rectifier in the region (Cleveland Rectifier) there is no longer a redundant rectifier should the Parkway or Blanca Rectifier stop working. This would put the service of the trolley bus system at risk.
Due to the need for electricity to power the trolley bus system, a new location to put the replacement rectifier is needed while we work to replace the Parkway Rectifier.
A proposed location for the replacement rectifier on the northwest corner of Western Parkway and University Blvd met technical requirements but was rejected due to potential impact on an adjacent development and green space, and feedback from the University Endowment Lands (UEL) community.
TransLink listened to the concerns of the community, and identified a new location south of Western Parkway at University Blvd that meets technical requirements. We are working with the adjacent property owner, Regent College, to integrate the rectifier into the streetscape through landscaping.
TransLink will seek feedback from UEL stakeholders on the proposed location for the Parkway Rectifier is from Jan. 8 to Feb. 8, 2024.
Frequently Asked Questions
What consultation has been done on this?
TransLink will consult the community on the proposed location for the rectifier from January-February 2024. This will include outreach to local stakeholders; a development sign application erected at the proposed location; and a presentation at the UEL Community Advisory Council meeting on Jan. 15, 2024.
Feedback from the community during the consultation period will be included in TransLink’s development application submission.
When will construction take place?
Our current timeline is to start construction in 2024 with a completion sometime in 2025.
Can the rectifier be put near the UBC Bus Loop?
Space needed for infrastructure for future battery-electric buses at the UBC Bus Loop, the urgency to replace the existing rectifier, and the need for the rectifier to be close to the trolley wires are reasons why relocating the rectifier to the UBC Bus Loop is not a feasible option.
Can the rectifier be put in the spot where the existing/old rectifier currently sits?
It was determined that the proposed new location on the southwest corner of Western Pkwy near University Blvd is the best alternative to the previous proposed location for the replacement rectifier due to the following reasons:
- The need for the trolley busy system to receive continual power conversion during construction of a replacement,
- The current location is not big enough for the replacement unit,
- To be close to the trolley wires it powers,
- To manage the concern over the originally proposed location on the corner of Westbrook Mall and University Blvd,
- To replace the rectifier before a serious outage in service could happen, and
- To be installed within the limited locations suitable for the rectifier.
Will the installation work be noisy or disrupt traffic?
TransLink always looks for ways to minimize noise and delays to traffic and will provide more information to customers and neighbours closer to the start of construction.
Will the rectifier make noise after it has been installed?
No noise can be heard from outside of the rectifier. To date, we have had no record of any noise complaints for the existing rectifier.
For further questions about the rectifier, email: publicengagement@translink.ca
Next Bus Digital Screens
UBC Digital Screen Pilot
TransLink is working with different digital screen technologies at UBC Exchange to improve the quality and accessibility of real-time transit information and provide an even better transit experience for customers. We are also interested in how the different types of technology can improve information sharing when used together in a purpose-built system.
In December 2021, TransLink unveiled three new models of real-time information signs at bus stops within UBC Exchange. Between 2021 and the summer of 2023 these signs were in place and evaluated. Due to complex issues with the technology, TransLink removed the signs in the summer of 2023 and replaced them with traditional bus poles with bus schedule information while we continue to evaluate better digital real-time transit information solutions for customers.
We are aiming at installing updated digital signage at UBC Exchange no later than early 2025 with the aim of having this new solution become a more permanent installment at UBC Exchange for the near future.
Real-time Information Display Retirement
As of Jan. 1, 2021, TransLink’s service provider will no longer support its 2G network, which has enabled internet connectivity to LED real-time information displays at some bus stops across the region. That is why 27 LED information displays at bus stops along Main Street will be retired and removed starting Dec. 31, 2020.
These displays were installed in 2009 as part of a pilot project with Transport Canada and the City of Vancouver. This pilot project has provided valuable insight that has helped inform planning work for real-time bus information technology across the region.
Displays at Main Street–Science World Station, and additional displays at Carvolth Exchange and South Surrey Park and Ride will be replaced with newer models to continue serving these transit hubs. TransLink is aiming to replace these units in 2025.
For real-time transit information, we encourage customers to:
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Sign up for transit alerts at translink.ca/alerts, or
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Text your bus stop number to 33333 (Note: standard carrier text messaging rates may apply) or visit translink.ca/next-bus.