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Temporary closures due to COVID-19

To support physical distancing, the following Customer Service locations are closed to the public until further notice:

  • - Compass Customer Service Centre at Stadium–Chinatown Station

  • - Lost Property Office at Stadium–Chinatown Station

  • - SkyTrain Assistance Counter at Commercial–Broadway Station

  • - West Coast Express Customer Service Centre at Waterfront Station

All locations are still able to assist customers through phone and email/web form. Please see the details below.

Customer Service

TransLink works hard to deliver a world-class customer experience throughout our entire system. We're committed to giving you a service that's efficient, safe, reliable and comfortable. Our Customer Service Charter is our promise of quality service.

No matter where you are in our service network, we are committed to ensuring your satisfaction. Contact us anytime about anything related to our system or the services we provide.

TransLink eNewsletter

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Stay up-to-date on projects, transit service changes and other initiatives.