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Customers may notice some online services are unavailable while we continue to bring our systems back online following a ransomware attack. Please find our CEO's statement on this incident.

Freedom of Information

TransLink's Information Access (FOI) office is committed to assisting applicants openly, accurately, completely, and without delay, pursuant to s. 6 of BC's Freedom of Information & Protection of Privacy Act ("Act").

This page is only for submitting FOI requests, under the Act, for records in the custody, or under the control, of TransLink and/or its operating companies.



Request for Access to Records

You can request access to records by submitting your request to:

  • Email:

  • Mail: Information Access Department, TransLink, Suite 400-287 Nelson's Court, New Westminster, BC V3L 0E7

Please note that as a result of the ransomware attack, TransLink's Information Access Department is handling requests manually while computing systems remain disabled. This may result in delays.

TransLink isn't supported in the browser version you're using. Please update your browser to the latest version, or use one of the following:

In the meantime you can visit the old TransLink website, use Live Chat or call Customer Information at 604.953.3333.