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Mobile Services

If you need information when you’re on the go, use your mobile phone to access directions, find out when your bus will arrive, and receive updates for real-time service changes.

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    Room to Ride: Bus Capacity Predictions

    TransLink is working with Transit app to trial exclusive capacity predictions on buses so you can ride with confidence and comfort. Providing bus capacity predictions allows customers to see if there is room to ride on a bus before boarding. Learn more about the program at translink.ca/tomorrow.

     

     

    Transit app Features

    Know if there’s room before you board

    With capacity predictions in Transit app, you can see if the bus is full or empty before you ride. You can also set Transit app’s trip planner to prioritize trip plans that have plenty of space.

    Plan your trip. Track your ride

    See nearby buses and trains as soon as you open the Transit app.

    Real-time vehicle locations on the map

    Transit app has real-time information for all TransLink bus service – as well as connecting services like Mobi by Shaw Go bikeshare.

    Find the fastest way

    Combine bus and train service with other transport options – right from Transit app’s trip planner.

    Step-by-step guidance with GO

    Tap GO to be reminded when to leave, when to transfer, and when to get off the bus or train. Subscribe to push notifications so you know when you’re almost there and when you’ve arrived.

    Service alerts

    View service alerts in Transit app or subscribe to receive push notifications for your favourite routes.

    Transit App

    Download the App

    To access bus capacity predictions, download the free Transit app for your iPhone and Android smartphone at transitapp.com.

    View bus capacity predictions:

    1. Open Transit app to see transit lines near you

    2. On the app’s home screen, tap the route you’re interested in

    3. You’ll see a capacity prediction indicator next to upcoming departure times as well as attached to the bus icon on the map. Tap the bus icon on the map to learn more.

    4. Additional information about the capacity prediction will be shown in an information sheet that appears at the bottom of the screen.

    Plan a trip on Transit app:

    1. On the app’s home screen, tap the green search bar that says “Where to?”

    2. Type in and select your desired destination

    3. Compare your options using public transport and other modes

    4. Tap a trip to see more details

    5. Tap GO to get step-by-step instructions during your trip

    For more detailed information about how to use Transit app, visit help.transitapp.com.


    Internet Services on Transit

    Passenger looking at alerts on phone while riding bus

    TransLink is working with Shaw on developing a system-wide WiFi design for SkyTrains and buses, with deployment starting in 2020. We expect the entire network to be completed by 2025.

    LTE Internet for SkyTrain

    Rogers customers can now access LTE wireless internet on SkyTrains and in stations. Coverage includes Stadium–Chinatown, Granville, Burrard, and Waterfront stations, and services between 22nd Street and Edmonds stations, and between Columbia and Sapperton stations.

    Freedom Mobile customers can access LTE wireless internet at Waterfront, Burrard, Granville, and Stadium–Chinatown stations, as well as in the Dunsmuir Tunnel.

     

    TransLink WiFi

    Free WIFi is now available to all riders on select buses and SkyTrains, and at Carvolth Exchange and Edmonds Station. Find ‘TransLinkWiFi’ on your mobile device and connect to the internet during your next transit commute.


    Frequently Asked Questions

    Once you are within a WiFi coverage zone or area:

    1. On the device, go to Settings/WiFi

    2. Turn on WiFi. The device will automatically search for available WiFi networks

    3. Select the “TransLinkWiFi” SSID from the list of available networks.

    4. WiFi connect page will pop up

    5. Accept the "Terms & Conditions"

    6. Click "Connect"

    7. Device will be connected to the internet and redirected to TransLink’s Landing page

    TransLink WiFi is now available at select stations and onboard some buses and trains. We plan to increase the number of buses, trains, and stations supporting TransLink WiFi incrementally.

    Please check out the current map of WiFi-enabled stations below.

    TransLink WiFi is designed for use on most mobile devices such as smartphones, tablets, and laptops.

    While within a WiFi coverage zone verify your device has connected to TransLinkWiFi network. If not, please complete the connection process above. Remember to read and accept the Terms & Conditions.

    If you have already connected the TransLinkWiFi network and your WiFi is still not working, please disconnect from the network, wait a few minutes and try again. If you continue to experience trouble connecting, there may be a technical issue or service interruption.

    For assistance or to report a technical issue, contact the TransLink Customer Information team at 604-953-3333, use our Live Chat or via Twitter @TransLink. Technical issues may require maintenance, so please be prepared to provide the customer service representative with the bus or train number, route, time and nature of the issue.

    While we do our best to have TransLink’s WiFi service available, there may be times when service is temporarily unavailable. For example, there may be interruptions due to maintenance work, network or equipment failures, third-party service failures, signal strength or other reasons beyond TransLink’s control. Service is provided on an ‘as is’ and ‘as available’ basis. TransLink does not warrant or guarantee the performance, availability, uninterrupted use or operation of the service.

    Once you have connected to the TransLink WiFi network you will need to open a browser to accept the Terms and Conditions. In most cases, your device should open the browser automatically. If the webpage is not loading, it may be because your browser's homepage or the site you are navigating to is a secured site (https - like Google or Facebook). Try these steps:

    If you have an Android device:

    1. Confirm you see the “Your connection is not private” screen

    2. Select Advanced

    3. Select Proceed to SITENAME (unsafe)

    4. You should now be re-directed to the TransLinkWiFi connect page

    If you have an Apple/iOS device:

    1. Confirm you see the “Safari cannot open the page because it could not establish a secure connection to the server” screen

    2. Tap the URL bar at the top of the Safari web browser

    3. Go to a Website that is not secured

    4. You should now be re-directed to the TransLinkWiFi connect page

    TransLink WiFi is powered by Shaw. Shaw and Freedom customers will have access to ShawOpen and ShawPasspoint SSIDs at WiFi enabled SkyTrain Stations and Bus Loops (please refer to the map provided below).

    Looking for WiFi while on a bus or train? Currently, Shaw customers can access WiFi via the TransLinkWiFi SSID on WiFi enabled vehicles.

    Please visit Shaw.ca for more information on Shaw Go WiFi and other Shaw services.




    Customer Feedback

    If you've tried our free WiFi service already, we want to hear about your experience! Please complete our customer satisfaction survey.

    Take the Survey

    WiFi on SeaBus

    Shaw Open WiFi is now available to all riders on most SeaBus vessels and at both SeaBus terminals. Use Shaw Go (Shaw Customers only) or sign into the Shaw Guest network for free WiFi.”

    Having connection problems? Contact Shaw's 24/7 technical support at 1.888.407.0251 or visit the Shaw website.


    Plan your Route on a Mobile Device

    You can use your phone or mobile device to help plan your route.

    Download Google Maps to your smartphone to use Google Transit to get route and transit information, phone numbers, and figure out where you are, with or without GPS.

    Plan your trip with TransLink's Trip Planner, view route schedules, get real-time Next Bus departures, and transit alerts.

    Trip Planner shows you route options, trip duration, transfers, walking distance, and fare pricing.

    Next Bus is a quick way to look up departure, real time, or scheduled times for a specific bus stop and bus route.

    Try the new TransLink Trip Planner and Next Bus.

    Use Next Bus to find real time and scheduled bus information, or have text messages sent to your smartphone with Next Bus SMS.

    Using satellite tracking on buses, Next Bus gives you real-time transit information by estimating when the next vehicle will depart, based on its last reported location.

    Click “Current location” on the Next Bus page to see bus stops near your current location. You can also enter an address or landmark and Next Bus will find nearby bus stops and passing routes around that location.

    An asterisk * next to the time indicates the scheduled departure time.

    Limitations

    Re-Routes and Disruptions

    Planned transit service disruptions, re-routes due to construction, and special events aren't always available in Next Bus. For the most up-to-date service disruption details, visit transit alerts.

    B-Line and RapidBus

    B-Line and RapidBuses will generally receive location updates less frequently than regular buses, so make sure to give yourself extra time if you’re catching an express bus.

    Next Bus SMS

    You can also text the bus stop number, and up to two bus route numbers, to 33333 and we’ll send you the next two departure times for those routes. Make sure you leave a space between the bus stop and route number, (e.g., 60980 99).

    Note: standard carrier text messaging rates may apply.


    How to Use the New Next Bus

    Using satellite tracking on buses, Next Bus gives you real-time transit information by estimating when the next vehicle will depart, based on its last reported location.

    Click "Find Nearby Stops" on the left side if using desktop or at the bottom of the screen if using mobile to find bus stops around your current location.

    You can also enter an address or landmark and Next Bus will find nearby bus stops and passing routes around that location.

    The estimated departure times of buses are displayed in the results window. Click the information icon next to the departure time to see if a bus is running on time, early or late.

    Refer to our How To Use Next Bus step-by-step guide for additional assistance.

    Limitations

    Re-Routes and Disruptions
    Planned transit service disruptions, re-routes due to construction and special events aren't always available in Next Bus. For the most up-to-date service disruption details, visit transit alerts.

    Express Buses (B-Line)
    Express buses will generally receive location updates less frequently than regular buses, so make sure to give yourself extra time to catch an express bus.

    Why does the information vary between Google Trip Planner and TransLink's new Trip Planner?

    Google and the Trapeze Trip Planner use the data in a different way, this can result in slightly different results.

    Why do you offer both Google Trip Planner and a new Trip Planner?

    We want to offer choices for your trip planning. The upgrade to new Trip Planner and Next Bus is a new product and user experience. We're giving access to Google because it's familiar. However, be sure to try out and give feedback on the new Trip Planner and Next Bus.

    Are the results for the old and new Next Bus the same?

    Both Next Bus options use the same data, but you may see slightly different results from the way each application uses the data.

    Can I save a bus route or stop to my favourites using the new Next Bus

    Unfortunately, favourites is not available on new Next Bus.


    On-Demand Bike Parking

    On-demand bike lockers and racks are easy and convenient to use, with keyless entry and payment controlled through your smartphone!

    How to Use On-Demand Bike Parking

    To use on-demand bike lockers and racks, download the free Bikeep app for your Android smartphone or iPhone through Google Play or the App Store.

    To lock your bike in an on-demand bike locker:

    1. Launch the Bikeep app and select your location from the map.

    2. Once you’ve arrived at the lockers, select a locker that is available (available lockers are flashing green).

    3. Scan the QR code on the locker, or, choose a locker from the list on the app.

    4. If you have not previously done so, you will be prompted to add your payment details.

    5. Open the locker, park your bike, and lock the door.

    To use on-demand bike racks:

    1. Launch the Bikeep app and select your location from the map.

    2. Once you’ve arrived at the bike racks, select a rack that is available (available bike racks are flashing green).

    3. Scan the QR code on the rack, or, choose a rack from the list on the app.

    4. If you have not previously done so, you will be prompted to add your payment details.

    5. Open the locking bar, park your bike, and close the locking bar.

    Rates & Payment

    No registration fee or deposit required!

    On-demand bike lockers

    • Offers the flexibility of two usage options to suit your needs:

      • Pay-as-you-go offers a $0.10 per hour rate, to a maximum charge of $1 per calendar day. Pay-as-you-go lockers are first come, first served.

      • Monthly subscription offers unlimited monthly access to reserved lockers, by location, for $10 per month. Users have guaranteed access to subscription-only lockers, though are not guaranteed the same locker each trip.

    On-demand bike racks

    • free to use for up to 24 hours, followed by a $1 charge, and an additional $1 for every 24 hours your bike is parked.

    Questions or concerns? Call our Customer Information team at 604.953.3333.


    Transit Alerts

    Stay up-to-date about disruptions, updates, or changes to the transit services you take by signing up for Transit Alerts. Depending on your preference, we’ll send you a text message and/or email whenever your selected transit routes are impacted.


    TransLink

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