If you're having trouble applying for a job, or you're experiencing problems accessing or viewing our Online Job Opportunities section, we’ve provided support information below.
Operating Systems/Supported Browsers
The following OS/browsers are supported:
Google Chrome 69 and higher
Internet Explorer 11 or higher
Mozilla Firefox 60
Mozilla Firefox Extended Support Release (ESR) 60
Microsoft Edge 42 and higher
Safari for iOS 8.02, 9 or higher
Chrome for Android 5.0 and higher
OS/browsers not listed above are not verified and/or supported.
Privacy Settings (Cookies)
Cookies allow the website to store preference and user information on your computer to help serve you better. Cookies must be enabled within the Privacy Settings of your browser for the Online Job Opportunities section to work correctly. For more information on allowing cookies, please refer to your browser's help section.
Pop-up blockers may prevent you from viewing current career opportunities. We suggest that you disable pop-up blockers when you access our Online Job Opportunities system.
If you click the "Register" link and it stays on the same page or it just says "Processing...", but nothing happens, check that your pop-up blocker has been disabled.
Refer to your browser’s help section for more information on pop-up blocker settings.
System Timeouts and Screen Freezes
For security reasons, the Online Job Opportunities system will timeout after a certain amount of time. To prevent loss of data, save your work or submit your job application as soon as possible. It's a good idea to gather paperwork — resumes, work records, certificates and licenses, etc. — before you start working on your profile or application.
The Online Job Opportunities system is always available, except during periodic system maintenance, at which time a message will be displayed on the main Careers page informing you of the outage.
If you receive the message: "This page is undergoing maintenance at the present time. Please come back and try again later," the system may be undergoing maintenance. If you keep getting this page for more than 2 days, please clear your browser's cache by using the following options and try again:
Internet Explorer users you can go to: Tools, Internet Options, and delete browsing history
Microsoft Edge users can go to: Settings, Clear browsing data, make sure "Cached data and files" is selected, and click on the clear button
FireFox users can go to: Tools, Clear Private Data
Chrome users can go to: Settings, More Tools, Clear Browsing Data
Safari users can go to: Edit, Empty Cache
Any information submitted through our Online Job Opportunities system uses true 128-bit SSL authentication. An SSL certificate establishes a private communication channel and encryption of the data during transmission, allowing you to safely sign on and use the system with confidence. If you access the system on a public computer, please remember to sign-off when you're done.
Viewing from External Career Sites
If you’re an employee on a work computer trying to view job opportunities on the external careers site, but the system is indicating that you’re not authorized to view the page, please close your PeopleSoft sessions and try again.
If you receive a message that the username already exists, this means you've already created a profile with that username. Please log into the system using this username and the correct password.
You can update your profile by signing in and clicking "My Profile.”
If you entered an email address in your existing profile, you can click on "Forgot Your Password" to request an email with your username or password. If you don't have an email address in your profile, you'll need to create a new username and password and recreate your application materials.
If you click “Forgot Your Password” and receive the error message: "We have no record of your email address, please create a new user account,” you didn't enter an email address in your profile when you created your user account. You'll need to create a new username and password and recreate your application materials.
Attaching a Resume
There are several ways to attach a resume to your application:
Upload a new resume: Choose this option to add a new resume for this application.
Use an existing resume: Choosing this option will prompt you to select from a list of previously submitted resumes.
Copy and paste resume text: Choose this option to copy and paste your resume text into your application.
To modify a previously submitted resume, click on the link to view your saved resumes, open your resume, make your edits, and then save it as a new document on your computer.
You can now upload it as a new resume to applications. Once an application has been submitted, the attached resume can no longer be modified or deleted. Other documents, such as cover letters, can be deleted at any time.
Attaching a Cover Letter
Once you've submitted your application for a position, you can add a cover letter or other attachments to your profile. Go to "My Activities" and use the "Add Attachment" icon to add documents to your profile.
Note: these documents will show up in every application, so please be sure to include the competition number for the job opening you're applying to in the name of your document (e.g., jdoe_coverletter_20160157.docx).
If you receive the message: “Your Resume could not be parsed at this time. You may try another resume or paste your resume,” please make sure:
The title of your document is 64 characters of less (including the file type, e.g., .docx) and try uploading again
You’ve uploaded a word document or a PDF that has been converted from an electronic file; resumes scanned to PDF will not upload to the system
If you receive a "connection has been re-set" message or if you’re a FireFox user and receive a “ct is null" error message, you can still apply online. FireFox users may get bumped out of the Online Job Opportunities system when trying to upload a resume. Mac users should use Safari 6.0 or higher, and PC users should use IE 9 or higher.
Once you submit your application and agree to the conditions of employment, you'll receive a confirmation email (if you have provided an email address) within a few minutes.
If you're still unable to complete your application through the online process after making changes to your browser settings, please send your resume to firstname.lastname@example.org, with the title of the job you're applying for as the subject line. For Transit Police, please email email@example.com.