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Coast Mountain Bus Company

Technicians repairing a bus inside a CMBC workshop

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    About Us

    As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) serves customers in Metro Vancouver, the largest single transit service area in Canada. CMBC operates more than 96 per cent of the region’s bus service including a fleet of clean-fuel conventional buses and zero-emission trolley buses. Passenger ferry service across Burrard Inlet via the SeaBus is also operated by CMBC.

    Via contracts overseen by CMBC, West Vancouver Blue Bus and First Transit provide the remaining four per cent of bus service in the region. First Transit provides both Community Shuttle service in Langley and Bowen Island as well as the custom transit service, HandyDART.

    In addition to bus service, CMBC provides several support services to the TransLink enterprise including Transit Security (separate from Transit Police), Customer Information, revenue collection, environmental services, and Bus Operator training.


    Our People

    A bus operator sitting on the stairs of the bus

    CMBC has almost 6,000 employees, a majority of whom are Bus Operators. Employees are spread across six transit centres (bus depots), two SeaBus terminals, and offices at Gateway in Surrey, Columbia Street in New Westminster, and Stadium–Chinatown in Vancouver.

    CMBC employees are on the frontlines and behind-the-scenes and many are focused on planning, scheduling, designing, and delivering regular transit service each year, connecting people, businesses, and communities in the Metro Vancouver region.


    Quick Facts

    Distance

    CMBC delivers nearly 107 million service kms yearly in a 1,800 km2 service area serving Metro Vancouver.

    Bus Service Hours

    The fleet provides approximately 5.5 million conventional transit service hours each year.

    SeaBus Trips

    Over 49,000 annual SeaBus ferry trips across Burrard Inlet.

    Bus Stops and Infrastructure

    The network encompasses over 8,360 bus stops, 22 rectifier stations, 10,700 trolley line poles, 320 kms of trolley line as well as 100 bus exchanges and Park & Rides.

    Trolley Lines

    The overhead trolley lines at a typical intersection can weigh up to 1.4 tonnes.


    History

    Vancouver was incorporated as a city in 1886, and almost overnight the population exploded to 15,000 people. In April 1889, the newly formed Vancouver Electric Railway and Light Company began laying track down Granville Street.

    On June 27, 1890, the entire 9.6 kms of track opened with six streetcars. The public bus system evolved from the first electric streetcar to the multi-modal transit system we have today. The bus company has operated under different names over its history including BC Electric, BC Hydro, Metro Transit, BC Transit, Coast Mountain BusLink, and finally, Coast Mountain Bus Company after the founding of TransLink in 1999.


    Fleet and Technologies

    A NightBus departing from a bus stop on an empty street

    Cutting-edge technologies allow CMBC to reduce the environmental impacts of operations, improve accessibility, make the system easier to use and ensure customers reach their destinations safely and reliably.

    For information about ongoing initiatives to expand and improve the fleet and infrastructure, visit the Plans and Projects section.

    Fleet

    We have a diverse fleet of low and zero emissions vehicles including (at Dec 31, 2016):

    • 262 electric trolley buses

    • 299 compressed natural gas (CNG) buses

    • 446 diesel-electric hybrid buses

    • 448 low-emissions diesel buses 

    • 43 gasoline community shuttle buses

    • 4 battery-electric buses

    • 3 SeaBus vessels

    Contracted Transit Services' fleet includes:

    • 46 conventional diesel and hybrid buses

    • 163 gasoline community shuttle buses

    • 349 HandyDART vehicles

    Each type of vehicle requires specialized training and expertise to operate and maintain everything from hydraulic brakes to self-diagnostic onboard computers. Out on the road, CMBC’s multi-skilled Road Services Teams provide a quick response to a wide range of technical issues, which ensures minimal disruption to the travelling public.


    Board of Directors

    The Board of Directors provides general oversight to the management of CMBC with respect to strategic planning, annual budgets, performance reporting and the hiring of the President & General Manager. The Board is comprised of three directors appointed by the TransLink Board, and meets on a quarterly basis.

    Cathy McLay

    Cathy McLay

    Board Chair




    Cathy is an award-winning executive with extensive experience with reorganizational structures, mergers, acquisitions, change management and divestitures.

    While CFO and EVP, Finance and Corporate Services at TransLink, she won the Business in Vancouver 2013 CFO of the Year in the Transformation Agents category. Prior to TransLink, she served as the General Manager for Canadian Forest Products Ltd., as well as the Corporate Controller for Howe Sound Pulp and Paper Limited Partnership. Cathy was also the acting secretary for the Board of Directors and a member of many Executive Steering Committees such as Fiber, Health Safety and Environment and Oracle Financial Project. In addition, she served as the Regional Controller for Canadian Forest Products Ltd. in Prince George and as a Senior Field Accountant for Deloitte & Touche.

    An International Certified Business Coach, Cathy is a Certified Management Accountant, and holds a Business Administration diploma in Finance and Accounting.

    Anne Kinvig

    Anne Kinvig




    Anne is a seasoned senior executive with 30 years of leadership experience, most recently in the position of Chief Operating Officer with Pacific Blue Cross. In this capacity, Anne’s primary responsibility was ensuring the efficient operations of Pacific Blue Cross, utilizing Lean methodology, focusing on the customer experience and overseeing the operations of BC Life & Casualty Company. Prior to this role, Anne held leadership positions in the area of Human Resources and Labour Relations, both at Pacific Blue Cross and Canadian Airlines.

    Anne possesses a strong understanding of board governance and oversight. She holds an ICD.D certification (Institute of Corporate Directors) and in addition to CMBC, she serves on the Board of Directors for E-Comm 911, Pacific Salmon Endowment Fund Society, and the Canadian Mental Health Association North and West Vancouver Branch.

    Anne has a Bachelor of Commerce degree with a major in Industrial Relations from the University of British Columbia.

    Sany Zein

    Sany Zein




    Sany is the Vice President of Infrastructure Management and Engineering at TransLink, where he oversees an asset portfolio valued at $13.5 billion, and an annual capital program worth $1 billion. He is responsible for capital project delivery, major project development, TransLink’s Infrastructure Project Management Office, road and bicycle infrastructure funding programs, operations and maintenance for three major bridges, and the enterprise asset management program.

    Sany is a registered Professional Engineer with more than 25 years of experience in the private and public sectors, including project experience throughout Canada and the United States.

    Sany has a Bachelor of Civil Engineering degree from the American University of Beirut and a Master of Transportation Engineering degree from the University of British Columbia.


    Executive Team

    With direction from the CMBC Board, our senior management provides leadership to the organization, encouraging excellence and dedicated commitment from all our employees.

    Michael McDaniel

    Michael McDaniel

    President & General Manager




    Michael is a seasoned business executive with industry experience ranging from entertainment and hospitality to transportation. He joined Coast Mountain Bus Company in 2018 as President and General Manager following three years on the CMBC Board of Directors of which he served two years as Chair. In this position, Michael gained insight into the role of the bus company both in the region and within the TransLink enterprise

    Prior to CMBC, he was President and CEO of the Pacific National Exhibition (PNE) and responsible for its overall operation, as well as community and government relations. During his time at the PNE, Michael led the organization through its transition from provincial ownership to the City of Vancouver. He was also instrumental in developing a long-term future for the PNE and Hastings Park, including a City Council approved 30-year Master Plan and an approved governance structure

    Before rising to President and CEO, Michael held the role of Vice President of Human Resources, managing employee and labour relations, performance management, recruitment and retention, payroll, benefits, and occupational health and safety.

    Prior to joining the PNE, Michael worked in the hospitality, tourism and entertainment industry for companies both locally and in the United States, and also spent time as a contract consultant, providing expertise in corporate and management development.

    Michael is actively involved in the community, serving on the Board of Directors for both the Vancouver Fireworks Festival Society (Celebration of Light Fireworks) and the Tri City Youth Basketball Association. In 2005, he was recognized as one of Vancouver's "Top 40 under 40" by Business in Vancouver. He has also served as a mentor with Simon Fraser University’s Beedie School of Business.

    Michael holds a bachelor’s degree from Simon Fraser University.

    Donald Palmer

    Donald Palmer

    Vice President, Operations




    Don began his career in public transportation as a Port Authority of Allegheny County Bus/Rail Operator in Pittsburgh, Pennsylvania, in 2003. He worked his way to the position of Director of Road Operations before taking on the role of Chief Operating Officer for the Capital Area Transit System in Baton Rouge, Louisiana. He joined Coast Mountain Bus Company in 2017 with a wealth of transit operations knowledge and experience. Don currently oversees one of the largest divisions within CMBC, which includes six operational depots, Transit Security, TComm/Transit Supervisors, and Service Design.

    Don earned a Master of Business Administration from Point Park University and Bachelor of Science in Organizational Leadership from Duquesne University. Prior to starting his post-secondary education, he was a Sergeant with the United States Marine Corps, where he was first introduced to transit by serving as a Motor Transport Operator and Line Mechanic. Don has received numerous industry awards including being named a "40 Under 40" by Mass Transit magazine in 2020. He has a well-earned reputation for his focus on customer service excellence.

    Randy Helmer

    Randy Helmer

    Vice President, Maintenance




    Randy joined CMBC in December 2015 as Director, Infrastructure Engineering. In this role, he was responsible for Trolley Overhead, Infrastructure Development and Maintenance and capital project development.

    Prior to joining CMBC, Randy worked for the Corporation of the Town of Prescott, Ontario where he was Chief Administrative Officer (CAO). During his time, he worked on a number of projects including RiverWalk Park, strategic plans and ongoing fire hall and arena projects.

    Randy has also worked with other municipalities and corporations (West Nipissing, Cornwall Community Hospital and Union Gas) where he was responsible for managing and supervising various infrastructure maintenance, operations and capital project functions.

    Randy holds a bachelor‘s degree in Mechanical Engineering from Lakehead University and is a registered professional engineer (P.Eng.) in BC and Ontario.

    Roger Gil

    Roger Gil

    Executive Director, Finance & Corporate Services




    Roger joined CMBC in 2020. With more than 20 years of experience, and a career built across a wide range of both public and private sector organizations, he is uniquely qualified to lead CMBC's most diverse division. Roger began his finance and accounting career at McDonald's Restaurants of Canada, continuing on to Labatt Breweries, Mr. Lube, Intrawest and the PNE.

    More recently, Roger worked in the manufacturing industry at Garibaldi Glass Industries, a fabricator of custom glass solutions in Burnaby, where he had been Chief Financial Officer since 2016. At Garibaldi Glass, Roger was a champion for Lean, focused on continuous improvement and relentlessly committed to never stop questioning why or how a business process is done. Roger led numerous projects to rethink processes and systems to effectively improve financial activities. He also oversaw a full-scale redevelopment of Garibaldi's annual budgeting process, restructured pricing, and created a dynamic and flexible revenue forecasting tool.

    Roger is a designated accountant, receiving his CPA, CMA designation in 2001.


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