TransLink Tomorrow

The RideLink Mobile App is a convenient one-stop shop that will connect users to a variety of transportation options, using the app and their existing Compass Cards.

TransLink is partnering with Evo, Modo, and Mobi by Rogers to introduce RideLink, which will provide users with access to transit, carshare, and bikeshare services in Metro Vancouver.

All pilot users will have access to view and plan TransLink and Mobi services as soon as you register through the RideLink app. Once approved for carshare through RideLink, you will be able to book Modo carshare vehicles through the app as well. These services will be enabled as part of the first phase of the RideLink pilot program. As part of the next phase of this pilot program, we will introduce the feature to reserve and book Evo carshare vehicles through your RideLink app.

All services will need to be accessed using the Compass Card connected to your RideLink account.

Once selected users can begin using and testing the RideLink App, the pilot will last for 12 months.

The RideLink team will analyze all the anonymous data gathered during the pilot to develop a data-driven understanding of users’ experience and feedback. We will keep users informed of any next steps.

Participants must meet the following criteria:

• You are at least 19 years of age.

• You have a postpaid Visa or Mastercard Credit Card held in your name. Note: the name on the credit card needs to match with at least one of your provincial or federal government issued IDs.

• A $25 fee will be charged and immediately refunded to verify the eligibility of your credit card.

• You have access to a smartphone with an iOS or Android operating system and access to data or internet connectivity.

• You hold a valid BC Driver’s Licence (Class 1 to 5 or 5N – L licences are not accepted) and have not had a licence from anywhere other than BC within the past two years.

• Please note that participating users will be required to request their Personal Driving Record from ICBC to be sent directly to Modo. Modo will assess each individual's Personal Driving Record to ensure it meets their eligibility requirements (see below question for requirements). Modo will also complete the assessment on behalf of Evo.

• Based on this assessment, you may or may not be approved to drive carshare vehicles. If you are not approved, you will still be able to use the RideLink App for planning transit trips and riding with Mobi.

Note: If you are an existing member of Mobi, Modo, or Evo, your membership must be valid when you join the Pilot.

For any questions about the pilot project, please email us at ridelink@translink.ca.

For more bikeshare and carshare specific questions, please visit:

• Mobi

• Modo

• Evo (available on RideLink soon)

Starting spring 2021, TransLink is piloting a new, On-Demand Bike Parking Program to provide customers with more convenient and flexible bike parking options at transit hubs throughout the region. These bike parking facilities are the first of their kind in British Columbia, with keyless entry and payment through smartphone technology.

We're piloting two types of on-demand bike parking, bike lockers and racks, to see how new technology can improve our customers' experience combining cycling with transit. These new bike parking facilities use 100 per cent solar power to support the region's sustainability goals and join a suite of bike parking options across the transit network.

On-demand bike lockers are now available at:

• Moody Centre Station

• Carvolth Exchange

• VCC-Clark Station

• 22nd Street Station

Lockers will also be installed at Richmond-Brighouse Exchange, and Lonsdale Quay in 2022.

On-demand bike racks are currently available at Moody Centre Station and will be installed at Lonsdale Quay in early 2022.

To learn more about the features of on-demand bike lockers, visit our Bike Parking page. If you're interested to learn about rates and how to use the bike lockers, visit our Mobile Services page.

This pilot will monitor customer usage and response to the new service over several months. If successful, we expect to keep these lockers long-term and develop plans for rolling this technology out to even more stations in the future. We encourage customers to share feedback on their experience using our new on-demand bike parking options by contacting our Customer Information team at 604.953.3333.

The Battery-Electric Bus Pilot is part of a pan-Canadian partnership between TransLink, the Canadian Urban Transit Research & Innovation Consortium (CUTRIC), the Government of Canada, and BC Hydro.

Over the next two-and-a-half years, we'll be testing buses (New Flyer and Nova Bus) and chargers (ABB and Siemens) from different manufacturers. These trials will allow us to collect data and obtain valuable experience, so we can scale up our battery-electric bus fleet in order to meet our 100% renewable energy by 2050 target.

See the charging station in action

Our battery-electric buses are powered with clean electricity and have zero tailpipe emissions. Compared to diesel, each battery-electric bus is expected to reduce 100 tonnes of GHG emissions per year - and won't generate any local air pollution. In addition to contributing to a cleaner environment, the buses will provide a smoother and quieter ride. We expect each bus to save up to $40,000 in fuel costs for the two-and-a-half-year project, compared to diesel.

Data and experience from this project will support transit electrification in Metro Vancouver and throughout Canada. It will support electric vehicle adoption globally by informing the development of the OPPCharge charging protocols.

From March to April 2021, TransLink piloted a technology called photocatalytic oxidation (PCO) to sanitize the air and surfaces on board transit vehicles. The one-month pilot took place on a 60-foot articulated bus and two double-decker buses.

Photocatalytic oxidation is a safe technology that works by circulating low levels of hydrogen peroxide to kill pathogens like viruses. Before the COVID-19 pandemic, photocatalytic oxidation was most commonly used in buildings, airports and cruise ships. Companies like Microsoft, Hilton and Kennedy Space Center are already using PCO to make their spaces safer. TransLink and other North American agencies have recently been testing its application on transit for the first time.

The goal of TransLink's pilot was to determine photocatalytic oxidation's ability to effectively sanitize surfaces on transit and to work with peer agencies to validate the technology's ability to sanitize air. After analyzing data from the pilot, TransLink determined that the tested PCO equipment was not able to provide the level of improvement to surface cleanliness that CMBC desired from the technology in a bus application.

As part of an innovative pilot project, TransLink welcomed medical microbiologists from Vancouver Coastal Health (VCH) onboard our vehicles to test copper products on transit surfaces. The pilot tested copper’s ability to destroy bacteria and viruses on high-touch surfaces.

After two years of research, VCH researchers determined copper products can kill up to 99.9% of bacteria on transit surfaces within two hours of contact.

The project is the result of a partnership between Teck Resources Limited, TransLink, the Toronto Transit Commission, Vancouver Coastal Health, Mount Sinai Hospital, the Coalition for Healthcare Acquired Infection Reduction, the VGH & UBC Hospital Foundation, and Westech Cleaning Audit Systems.

The partnership was fully funded by Teck Resources, as part of their Copper and Health Program.

Did you know?

• Copper is the only solid metal touch surface registered as a public health product by Health Canada and the U.S. Environmental Protection Agency, proven to naturally eliminate up to 99.9% of bacteria.

• Antimicrobial copper has been installed in more than 300 healthcare facilities in 26 countries in Europe, South America, Africa, and Asia.

• Copper surfaces are also being installed in training centers for professional sports teams, airports and restaurants.

• Copper surfaces are also being installed in training centers for professional sports teams, airports and restaurants.

• Copper's antimicrobial properties are supported by over 200 peer-reviewed scientific studies.

• TransLink was the first transit agency in North America to test copper products on vehicles and is a member of the International Copper Action Hub.

To learn more and share feedback:

• Teck's Copper and Health Program

• Watch the Copper Pilot Phase 2 Video

Many employees in Metro Vancouver work in places that are difficult to access by walking, cycling, and conventional transit. In Feb. 2019, TransLink launched the Vanpool pilot in partnership with Modo to supply shared vehicles to the maintenance staff at the University of British Columbia to help provide affordable and shared-use mobility options. The pilot was originally introduced to provide commuters with cost-effective transportation to and from their workplace and to reduce the number of single occupancy vehicles on our roads.

The number of vehicles in the pilot was capped to a maximum of 10. Within the pilot phase, Vanpool operated with roughly 50 participants and 10 vehicles. As part of the pilot demonstration, vanpooling provided a realistic alternative for groups of employees (3-8 persons per vehicle) commuting from outlying municipalities to a central employer or area of employers. The Vanpool pilot provided a more affordable and social alternative to driving alone.

As of Jan. 1, 2023, the Vanpool pilot has transitioned to the program phase. TransLink has partnered with Modo and Liftango to develop and test different approaches to offering Vanpool services by leveraging existing car-share vehicles.

We're in the process of identifying suitable locations for this program. If you're a business or employee that would like to help us launch a Vanpool service at your workplace, please contact us at vanpool@translink.ca.

The inaugural Open Call for Innovation, which launched under the theme of "Seamless Mobility” in June 2018, resulted in TransLink partnering with Evo Car Share, Modo Co-op and Mobi by Shaw Go to help make multimodal travel easier, more convenient and seamless.

The Shared Mobility Pilot ran between Oct. 2019 and Aug. 2020. During this period, approximately 160 employees of 13 selected Vancouver-based organizations received a special Shared Mobility Compass Card. The card could be used to access transit, carshare and bikeshare services for work-related travel. At the end of each month the participating organizations received one consolidated invoice tallying all trips.

A total of 6,000 trips were completed through the duration of the pilot. The program was highly rated among participants and the results indicate a mode shift towards more sustainable modes of transportation. View the project summary report for more detailed findings.

The pilot aimed to test the user experience and technical integration of tying multimodal journeys together with a Shared Mobility Compass Card. We're using data and lessons learned from this first phase to determine our next steps, including the potential for deeper integration and wider implementation.

Translink worked with Transit App to trial exclusive capacity predictions on buses for the period of August 2021 to July 2022.

Providing bus capacity predictions allowed customers to see if there is room to ride on a bus before boarding. As Metro Vancouver emerges from the pandemic, we wanted to give customers the tools to help better plan their transit trips to explore the region and reconnect with the people and places that matter the most.

Bus capacity predictions generated by Transit app are based on historical trends and Automated Passenger Counter (APC) data collected from TransLink's bus network. They were available on most routes across the region during the pilot run.

Predictions was presented as a new feature within the Transit app for Metro Vancouver riders, using icons to convey three levels of capacity:

• Many seats available (more than 50 per cent seats available)
• Some seats available (10 per cent to 50 per cent seats available)
• Standing room only (less than 10 per cent seats)

TransLink's collaboration with Transit app was an outcome of the 2020 Open Call for Innovation, which collected ideas for improving the health, safety, and comfort of customers and employees on transit.

As part of the inaugural Open Call for Innovation on "Seamless Mobility" TransLink collaborated with Poparide to promote an easy-to-use carpooling solution for Metro Vancouver.

The pilot aimed to test the effectiveness of a cross-marketing collaboration between TransLink and Poparide by collecting carpooling activity data and measuring uptake, with the goal of reducing congestion and travel costs for commuters.

Our partnership with Poparide took place between November 2019 and January 2020. The campaign applied multiple marketing techniques through various channels, which resulted in more than 2,000 trips posted and 500 bookings.

TransLink piloted Transit On-Demand services on Bowen Island from July 15 to September 15, 2019. The on-demand services supplemented the existing routes — 280, 281 and 282 — which continued to provide regular transit service during the trial.

Two additional shuttles offered Transit On-Demand services:

• Weekday Evenings: Fixed pick-up from Snug Cove from 4:30 p.m. to 9:30 p.m.

• Weekends: Flexible pick-up and drop-off anytime between 10 a.m. and 5:30 p.m.

Transit On-Demand customers could book trips up to two weeks in advance using the TapRide app on a smartphone or web browser, or by calling a dispatcher.

Our goal was to explore the technical feasibility and customer experience of implementing Transit On-Demand services.

Key Findings

Over the course of the pilot, the Transit On-Demand service was used by 554 unique users, with a total of 1,200 trips and approximately 2,000 boardings. Three booking options were offered, with the smartphone app being the most popular and accounting for over 76 per cent of total bookings.

The service was well-received and confirmed through the results of a post-pilot survey. Approximately 80 per cent of users gave their on-demand experience top scores, with an average score of 8.6 out of 10. 47 per cent opted to use the on-demand services over their own private cars and over 23 per cent replaced the use of fixed-route transit with on-demand services.

View the project summary report for more detailed findings.

Next Steps

We want to continue learning about how the Transit On-Demand model can improve Metro Vancouver's transportation system. As part of the learning process, customer and operator feedback is being analyzed to determine next steps regarding service delivery and technology providers. This analysis will help refine the Transit On-Demand model for further testing in suitable areas across the region.

Customers will be able to better plan their journey on TransLink's bus network, with a new machine learning algorithm improving the accuracy of departure estimates. The system-wide implementation follows a successful pilot program which saw 13 bus routes utilize this technology.

Combining live bus location data with the machine learning algorithm, this innovative methodology improves existing estimates by considering major factors that affect bus departures. These include weather conditions and journey estimates at different times of day and night. To ensure accurate predictions for the entire transportation network, the algorithm involves over 16,000 machine learning models.

The new algorithm has been incorporated into our Next Bus website and SMS tool. Third-party applications that are already using our bus departure estimates, such as the Transit App and Google Maps, will also use the new estimation method.

To provide customers with the flexibility to combine driving and transit, TransLink has partnered with Modo and Evo to created dedicated carsharing parking spaces at select SkyTrain Stations.

Our Park and Ride page has a full list of which stations have dedicated Modo and Evo parking.

For those that prefer cycling, we also provide three different types of bike parking at SkyTrain Stations, bus exchanges, and West Coast Express stations throughout Metro Vancouver including secure bike parkades accessible with your Compass Card.

Visit our Bike Parking page for more information.