2018 Transit Service Performance Review

TransLink manages Metro Vancouver's integrated regional transit network. We review and update transit service quarterly to improve the system. Our focus is on improving the customer experience, increasing ridership, and maximizing our investment of public resources.

The 2018 Transit Service Performance Review (TSPR) measures ridership, cost, utilization, and reliability of bus, SeaBus, SkyTrain, West Coast Express, and HandyDART. It informs how we manage the regional transit network and allocate resources. This is the first TSPR to include reporting on HandyDART services.

From 2017 to 2018 ridership across the system continued to grow:

  • System-wide boardings increased 7.1% to a record 437.4 million
  • Bus boardings increased by 8.0%
  • SeaBus boardings increased by 6.0%
  • SkyTrain boardings increased by 5.7%
  • West Coast Express boardings increased by 7.0%
  • HandyDART boardings increased by 5.8%

Thanks to TSPR data, we're able to increase service where it's needed the most. In 2018, We continued 10-Year Vision service expansion:

  • +75,000 bus annual service hours
  • +48,000 HandyDART vehicle trips

 

2018 Transit Service Performance Review – Links

 

Report Definitions

 

Bus & SeaBus Data

SkyTrain & West Coast Express Data

HandyDART Data

 

When you download this data, you are agreeing to TransLink's data licence.