Navigating public transit with mobility issues is easier when you know what to expect. We have numerous programs to ensure our transit system remains accessible for everyone. Learn how to enter and exit transit safely, where you can access elevators, and more.
Learn more about size restrictions on mobility aids, how to safely enter each type of transit, and the assistance available to you.
Mobility Aid Restrictions
To board the bus with your wheelchair or mobility aid, your dimensions should not exceed the following:*
Length: 122 cm (48 in.)
Width: 61 cm (24 in.)
Weight: 273 kg (600 lbs.)**
Boarding the Bus
You can enter facing forwards or backwards.
Ensure you have the ability to maneuver your mobility aid safely and effectively. You may have to make a U-turn once you enter the bus.
Mobility aids must be safe, in good repair, and include an effective braking system.
An attendant must accompany you if you will require assistance to enter or exit the bus.
While we hope to soon make every bus stop along our routes accessible, at this time some stops are not properly set up for safe entering and exiting with a mobility aid. To find the nearest accessible bus stop to your starting point or destination, we encourage you to use the Trip Planner tool or call Customer Information (604.953.3333).
Government Bus Pass Program
To ensure everyone has access to public transit, the BC Government offers bus passes to low-income seniors and to Persons with Disabilities at a reduced cost as part of their disability assistance program.
Learn more about the BC Bus Pass Program.
Entering the SkyTrain Station
All of our stations are equipped with elevators for people using wheelchairs or other mobility devices.
If you require an elevator for your travel, we recommend checking TransLink Alerts or call Customer Information (604.953.3333) before you make your trip to make sure the
Please do not use wheelchairs or scooters on escalators, under any circumstances.
Your mobility aid will need to fit through our fare gates. The standard gates are 62 cm (24 in.) wide and the accessible gates are 107 cm (42 in.) wide.
Station Assistance
For customers needing assistance on SkyTrain, our SkyTrain or Canada Line Attendants offer:
a sighted guide inside our stations
assistance tapping fare media at the fare gates
For help on the Expo and Millennium Lines, please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to ensure there is an attendant available to assist you.
For help on the Canada Line, please call 604.247.5703 to request assistance, directions, or to use the accessible washroom (which we keep locked for security reasons).
Boarding the SkyTrain
Doors with a wheelchair symbol on the exterior mark where to enter a SkyTrain with a mobility aids.
Once inside, there will be wheelchair space provided.
Some cars have a flip-up seat near the wheelchair space that can be raised to accommodate a wheelchair or scooter.
Entering the SeaBus Terminal
To access from Waterfront Station, there’s an elevator located at the north end of the skywalk to access the SeaBus terminal.
Terminals are equipped with double-wide doors (3.65 m), which provide plenty of room for mobility aids of all sizes.
All SeaBus terminals have graduated ramps to allow you to board the SeaBus.
Station Assistance
SeaBus attendants are available at our terminals and on ferries to assist you. If you need special assistance — for help traversing the terminal ramps or entering/exiting the SeaBus — please travel with a personal attendant.
Boarding the SeaBus
As you start to board the SeaBus, proceed cautiously. As the tide changes, the ramp grade leading up to the SeaBus will change, as well.
Once on board, position your mobility aid in one of the following spots:
inside the doors to either side,
in an aisle, or
in front of a vacant seat.
Don't forget to lock your brakes.
West Coast Express (WCE) commuter rail service between Mission and Vancouver is fully accessible to people with wheelchairs or other mobility aids.
Boarding the WCE
A maximum of two mobility aids are allowed per train car.
Board the train from the special raised section of the platform — here, the conductor can help you safely enter the train car.
Once on board, position your mobility aid in one of the two wheelchair spaces.
You’ll find an accessible washroom in most train cars.
Station Assistance
For customers needing assistance on WCE, Station Attendants are on site to assist customers with special needs.
For details, or for accessibility information about a specific station, please contact WCE Customer Service. If you think you might require assistance please call 604.488.8906 prior to your trip.
Mobility Aid Restrictions
Our community shuttles can fit a maximum of two mobility aids with the following dimension* and weight restrictions:
Length: 122 cm (48 in.)
Width: 61 cm (24 in.)
Weight: 363 kg (800 lbs.)**
Boarding the Community Shuttle
Conventional Shuttles
Look for the lift, located near the rear of the bus on the same side as the sidewalk.
Enter the lift backwards, with your body facing towards the sidewalk.
Once the lift brings you into the shuttle, please move into the accessible seating area facing the front of the bus and lock your brakes.
The operator will attach securement belts to prevent your device from moving during travel. These securements must be in place before the shuttle starts moving.
Low-Floor Community Shuttles
Enter using the front door ramp facing either forwards or backwards.
Once the lift brings you into the shuttle, please move into the accessible seating area facing the front of the bus and lock your brakes.
The operator will attach securement belts to prevent your device from moving during travel. These securements must be in place before the shuttle starts moving.
Want to practice getting on the bus with your wheelchair? Unsure if your mobility aid will fit?
Coast Mountain Bus Company offers training sessions for using your mobility aid. Call the training department at 604.264.5420 to make an appointment.
Navigating public transit with mobility issues is easier when you know what to expect. We have numerous programs to ensure our transit system remains accessible for everyone. Learn how to enter and exit transit safely, where you can access elevators, and more.
Navigating public transit with mobility issues is easier when you know what to expect. We have numerous programs to ensure our transit system remains accessible for everyone. Learn how to enter and exit transit safely, where you can access elevators, and more.
Navigating public transit with mobility issues is easier when you know what to expect. We have numerous programs to ensure our transit system remains accessible for everyone. Learn how to enter and exit transit safely, where you can access elevators, and more.
HandyDART is a door-to-door, shared ride service for passengers with physical or cognitive disabilities who are unable to use conventional public transit without assistance.
Learn what systems and services are available to make sure you feel comfortable when travelling.
If you travel with an attendant, your attendant can tap on your behalf. Please note that you and your attendant will need to closely follow each other through the fare gates.
Most SkyTrain stations have SkyTrain Attendants available to help you tap your fare media at a fare gate. For more information, review our Skytrain Accessibility section.
If you frequently travel using the SkyTrain and/or SeaBus, consider enrolling in our Universal Fare Gate Access Program. Eligible customers will receive a radio-frequency identification (RFID) enabled card that automatically opens accessible fare gates as you approach. We offer this program for individuals who travel independently and cannot tap at Compass fare gates without assistance.
To learn more about what assistance is available to you, or to enroll in the Universal Fare Gate Program, contact us:
T: 604.953.3698
E: opengates@translink.ca
Hours of operation are Monday to Friday 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m.
If you travel with an attendant, your attendant can tap on your behalf. Please note that you and your attendant will need to closely follow each other through the fare gates.
Most SkyTrain stations have SkyTrain Attendants available to help you tap your fare media at a fare gate. For more information, review our Skytrain Accessibility section.
If you frequently travel using the SkyTrain and/or SeaBus, consider enrolling in our Universal Fare Gate Access Program. Eligible customers will receive a radio-frequency identification (RFID) enabled card that automatically opens accessible fare gates as you approach. We offer this program for individuals who travel independently and cannot tap at Compass fare gates without assistance.
To learn more about what assistance is available to you, or to enroll in the Universal Fare Gate Program, contact us:
T: 604.953.3698
E: opengates@translink.ca
Hours of operation are Monday to Friday 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m.
Learn more about size restrictions on mobility aids, how to safely enter each type of transit, and the assistance available to you.
Mobility Aid Restrictions
Our buses can fit a maximum of two mobility aids with the following dimension* and weight restrictions:
Length: 122 cm (48 in.)
Width: 61 cm (24 in.)
Weight: 273 kg (600 lbs.)**
Entering the Bus
You can enter facing forwards or backwards.
Ensure you have the ability to maneuver your mobility aid safely and effectively. You may have to make a U-turn once you enter the bus.
Mobility aids must be safe, in good repair, and include an effective braking system.
An attendant must accompany you if you will require assistance to enter or exit the bus.
While we hope to soon make every bus stop along our routes accessible, at this time some stops are not properly set up for safe entering and exiting with a mobility aid. To find the nearest accessible bus stop to your starting point or destination, we encourage you to use the Trip Planner tool or call Customer Information (604.953.3333).
Government Bus Pass Program
To ensure everyone has access to public transit, the BC Government offers bus passes to low-income seniors and to Persons with Disabilities at a reduced cost as part of their disability assistance program.
Learn more about the BC Bus Pass Program.
Entering the SkyTrain Station
All of our stations are equipped with elevators.
If you require an elevator for your travel, we recommend checking TransLink Alerts or call Customer Information (604.953.3333) before you make your trip to make sure the
Please do not use wheelchairs or scooters on escalators, under any circumstances.
Your mobility aid will need to fit through our fare gates. The standard gates are 62 cm (24 in.) wide and the accessible gates are 107 cm (42 in.) wide.
Station Assistance
For customers needing assistance on SkyTrain, our SkyTrain or Canada Line Attendants offer:
a sighted guide inside our stations
assistance tapping fare media at the fare gates
For help on the Expo and Millennium Lines, please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to ensure there is an attendant available to assist you.
For help on the Canada Line, please call 604.247.5703 to request assistance, directions, or to use the accessible washroom (which we keep locked for security reasons).
Entering the SkyTrain
Doors with a wheelchair symbol on the exterior mark where to enter a SkyTrain with a mobility aids.
Once inside, there will be wheelchair space provided.
Some cars have a flip-up seat near the wheelchair space that can be raised to accommodate a wheelchair or scooter.
Entering the SeaBus Terminal
To access from Waterfront Station, there’s an elevator located at the north end of the skywalk to access the SeaBus terminal.
Terminals are equipped with double-wide doors (3.65 m), which provide plenty of room for mobility aids of all sizes.
All SeaBus terminals have graduated ramps to allow you to board the SeaBus.
Station Assistance
SeaBus attendants are available at our terminals and on ferries to assist you. If you need special assistance — for help traversing the terminal ramps or entering/exiting the SeaBus — please travel with a personal attendant.
Entering the SeaBus
As you start to board the SeaBus, proceed cautiously. As the tide changes, the ramp grade leading up to the SeaBus will change, as well.
Once on board, position your mobility aid in one of the following spots:
inside the doors to either side,
in an aisle, or
in front of a vacant seat.
Don't forget to lock your brakes.
West Coast Express (WCE) commuter rail service between Mission and Vancouver is fully accessible to people with wheelchairs or other mobility aids.
Entering the WCE
A maximum of two mobility aids are allowed per train car.
Board the train from the special raised section of the platform — here, the conductor can help you safely enter the train car.
Once on board, position your mobility aid in one of the two wheelchair spaces.
You’ll find an accessible washroom in most train cars.
Station Assistance
For customers needing assistance on WCE, Station Attendants are on site to assist customers with special needs.
For details, or for accessibility information about a specific station, please contact WCE Customer Service. If you think you might require assistance please call 604.488.8906 prior to your trip.
Mobility Aid Restrictions
Our community shuttles can fit a maximum of two mobility aids with the following dimension* and weight restrictions:
Length: 122 cm (48 in.)
Width: 61 cm (24 in.)
Weight: 363 kg (800 lbs.)**
Entering the Community Shuttle
Conventional Shuttles
Look for the lift, located near the rear of the bus on the same side as the sidewalk.
Enter the lift backwards, with your body facing towards the sidewalk.
Once the lift brings you into the shuttle, please move into the accessible seating area facing the front of the bus and lock your brakes.
The operator will attach securement belts to prevent your device from moving during travel. These securements must be in place before the shuttle starts moving.
Low-Floor Community Shuttles
Enter using the front door ramp facing either forwards or backwards.
Once the lift brings you into the shuttle, please move into the accessible seating area facing the front of the bus and lock your brakes.
The operator will attach securement belts to prevent your device from moving during travel. These securements must be in place before the shuttle starts moving.
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