Mobile Services

Once you are within a WiFi coverage zone or area:

1. On the device, go to Settings/WiFi

2. Turn on WiFi. The device will automatically search for available WiFi networks

3. Select the “TransLinkWiFi” SSID from the list of available networks.

4. WiFi connect page will pop up

5. Accept the "Terms & Conditions"

6. Click "Connect"

7. Device will be connected to the internet and redirected to TransLink’s Landing page

TransLink WiFi is now available at select stations and onboard some buses and trains. We plan to increase the number of buses, trains, and stations supporting TransLink WiFi incrementally.

Please check out the current map of WiFi-enabled stations below.

TransLink WiFi is designed for use on most mobile devices such as smartphones, tablets, and laptops.

While within a WiFi coverage zone verify your device has connected to TransLinkWiFi network. If not, please complete the connection process above. Remember to read and accept the Terms & Conditions.

If you have already connected the TransLinkWiFi network and your WiFi is still not working, please disconnect from the network, wait a few minutes and try again. If you continue to experience trouble connecting, there may be a technical issue or service interruption.

For assistance or to report a technical issue, contact the TransLink Customer Information team at 604-953-3333, use our Live Chat or via Twitter @TransLink. Technical issues may require maintenance, so please be prepared to provide the customer service representative with the bus or train number, route, time and nature of the issue.

While we do our best to have TransLink’s WiFi service available, there may be times when service is temporarily unavailable. For example, there may be interruptions due to maintenance work, network or equipment failures, third-party service failures, signal strength or other reasons beyond TransLink’s control. Service is provided on an ‘as is’ and ‘as available’ basis. TransLink does not warrant or guarantee the performance, availability, uninterrupted use or operation of the service.

Once you have connected to the TransLink WiFi network you will need to open a browser to accept the Terms and Conditions. In most cases, your device should open the browser automatically. If the webpage is not loading, it may be because your browser's homepage or the site you are navigating to is a secured site (https - like Google or Facebook). Try these steps:

If you have an Android device:

1. Confirm you see the “Your connection is not private” screen

2. Select Advanced

3. Select Proceed to SITENAME (unsafe)

4. You should now be re-directed to the TransLinkWiFi connect page

If you have an Apple/iOS device:

1. Confirm you see the “Safari cannot open the page because it could not establish a secure connection to the server” screen

2. Tap the URL bar at the top of the Safari web browser

3. Go to a Website that is not secured

4. You should now be re-directed to the TransLinkWiFi connect page

TransLink WiFi is powered by Shaw. Shaw and Freedom customers will have access to ShawOpen and ShawPasspoint SSIDs at WiFi enabled SkyTrain Stations and Bus Loops (please refer to the map provided below).

Looking for WiFi while on a bus or train? Currently, Shaw customers can access WiFi via the TransLinkWiFi SSID on WiFi enabled vehicles.

Please visit Shaw.ca for more information on Shaw Go WiFi and other Shaw services.

• No need for cash or coins.

• Text message reminders before your parking expires.

• Extend your parking session through your phone.

• View and print parking receipts online or by email.

• You can purchase parking from 4 a.m. to 2 a.m. for a single day, multiple days, or one month.

Download the PayByPhone app from the Google Play and iOS App Store, or visit paybyphone.com.

You can register for a a PayByPhone account via the mobile app on iOS and Android devices, at paybyphone.com, or by calling 1.877.610.2054. To set up an account you’ll need:

• Your mobile phone number

• A valid credit card (VISA, MasterCard, or AMEX)

• Your licence plate number

You can add up to nine vehicles within the PayByPhone app by going to the "Vehicle Management" page under "Settings".

When you use PayByPhone, your licence plate and parking time are automatically displayed on the device used by the parking enforcement team.

PayByPhone users do not need to display a receipt or parking slip on their car.

The amount of time that elapses before it shows up on your account will vary depending on your credit card provider.

Preview your parking transactions through the app or login to your account at paybyphone.com/receipts to download your receipts.

The NaviLens app is a navigation aid for customers who have sight loss. The system uses propriety codes installed on bus poles and around locations near the pilot area. The codes are scanned by the camera of a smartphone using the mobile NaviLens application. Once the application recognizes the code, the customer receives audio and haptic instructions to help them travel to their bus stop.

NaviLens has been piloted around the globe by several transit authorities. TransLink is the first to pilot this technology in Canada.

The system is enabled by the installation of 20 coded decals in the pilot area, which can be read by a smartphone to up to 14 metres away, depending on the angle of detection.

• Identification of relevant bus stops and facilities (e.g., elevators)
• Audio & haptic prompts to navigate the customer to their desired bus stop or facility
• Information about real-time bus departure times
• Notifications about bus stop closure service alerts
• New Westminster Bus Bays 4, 5, 6, 7 and the two elevators in their vicinity also include the “routes” feature which provides a step-by-step guide from source to destination (e.g., from bay 5 to elevator, etc.). Note that this feature is only available for Apple iOS and not Android devices.

NaviLens can be downloaded from the Apple Store (iPhone) or Google Play (Android).

After downloading the app, start the app in one of the pilot locations. Hold the phone near your chest with the phone screen towards you and the outer camera facing away from you. This will provide the optimal user experience. Move until a code is detected and you begin receiving queues. Inside the app, there is a help section where you can obtain more information on the app features.

Please note that NaviLens does not detect obstacles and is not intended to substitute for a cane, guide dog, good orientation, or mobility. NaviLens is not always accurate, nor is it error free. It should not be used in situations where you could be hurt or injured.

Content is automatically generated in up to 34 languages based on the language settings of the customer’s phone.

Only the NaviLens app can interpret the proprietary codes.

Light conditions – such as very dark or bright environments – may impact code detection. The app provides the option to turn on “Flash Mode” through its settings, to assist detection in poor lighting conditions.

The app is free and requires no purchase. You do not need to register or sign up to use the app.

The app tracks some usage information; for example, which code was scanned, the date and time the code was scanned and what phone model (e.g., iPhone 10, etc.) was used to scan the code. There is no personal information or device ID tracked by the app. TransLink and NaviLens will not be able to track a user’s location via the app.

The pilot area includes ten bus bays at New Westminster SkyTrain Station, four bus stops near the CNIB office in New Westminster 6th St. and 6th Ave, and two bus stops near VCC campus on Broadway in Vancouver.

Only the 16 bus stops and the 2 elevators identified for the pilot will be included at this point in time. Following the pilot, we will evaluate the technology for potential future expansion.

Scanning a code and receiving navigational directions will not require data usage. When using the routes function however, data is required to download the desired route for the first time. To receive relevant information on bus departure times and stop closure alerts, data will be required.

In addition to audio, the NaviLens app also provides haptic prompts that can be used by people who are deafblind.

Not all devices are compatible with this pilot. Newer Apple iOS and Android phones can access the app features. iPhone models 4 and 5 lack a compatibility feature that is used by the app and cannot access certain app features. Android phone models that have this compatibility feature and can support the app can be found here.

The app’s “Settings” section allows the user to set different preferences. For example, which measurement units are used, whether the app reads content upon code detection, and other preferences.