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Bus Stop Balancing

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    About the Project

    We’re consolidating and removing bus stops that are too close together to improve travel times and reliability for customers across the region.

    Fewer bus stops along a route means:

    Faster and More Reliable Commutes

    • Improved overall trip times with more reliable buses and fewer delays

    • Maintain convenient access with five minutes or less of walking or rolling between most bus stops

    Safer and Smoother Rides

    • More space on buses for physical distancing due to evenly distributed passenger loads

    • More comfortable rides with less stopping, starting, and lane changing

    Benefits to Non-Riders

    • More curb space for parking, patios, or other uses

    • More sidewalk space to enhance physical distancing and accessibility

    • Improved traffic flow


    Completed Routes

    Route 2 had some of the closest bus stop spacing in the region. Half of the bus stops were less than 205 metres apart (about two blocks), which is shorter than the distance between the SeaBus and Expo Line platform at Waterfront Station.

    Following a successful bus stop balancing pilot project, we permanently removed some bus stops on Route 2 to improve travel times and reliability, effective November 9, 2020.

    For Route 2 customers, this means:

    • Faster and more reliable commutes

    • Round trip savings of up to 4 minutes

    • Safer and smoother rides, more space for physical distancing, and more sidewalk space

    We thank everyone who provided feedback. As a result, we have not removed two of the bus stops that we had initially proposed to remove.

    The results of this pilot will help inform the roll out of our bus stop balancing program on other corridors across the region beginning in Winter 2021. To find out more about the Route 2 pilot project, read the Report on Line 2.

    • SB BURRARD ST AT W GEORGIA ST – Stop # 50044

      • This bus stop will no longer serve Routes 2, 5, 32, and N22. However, it will continue to serve Route 44, which is temporarily suspended due to COVID-19. This means the stop will not be in use until route 44 is re-instated.

    • NB MACKENZIE ST AT W 36 AVE – Stop # 51260

    • NB MACKENZIE ST AT W 32 AVE – Stop # 51262

    • NB MACKENZIE ST AT W 28 AVE – Stop # 51264

    • NB MACDONALD ST AT W 24 AVE – Stop # 51268

    • NB MACDONALD ST AT W 20 AVE – Stop # 51270

    • NB MACDONALD ST AT W 18 AVE – Stop # 51271

    • NB MACDONALD ST AT W 13 AVE – Stop # 60359

    • NB MACDONALD ST AT W 10 AVE – Stop # 50059

    • NB MACDONALD ST AT W 5 AVE – Stop # 50062

    • EB CORNWALL AVE AT LARCH ST – Stop # 50066

    • EB CORNWALL AVE AT VINE ST – Stop # 50068

    • EB CORNWALL AVE AT MAPLE ST – Stop # 50071

    • WB CORNWALL AVE AT MAPLE ST – Stop # 50102

    • SB MACDONALD ST AT W 3 AVE – Stop # 50108

    • SB MACDONALD ST AT W 13 AVE – Stop # 50112

    • SB MACDONALD ST AT W 19 AVE – Stop # 50118

    • SB MACDONALD ST AT W 23 AVE – Stop # 50120

    • SB QUESNEL DR AT W 27 AVE – Stop # 50125

    • SB MACKENZIE ST AT W 31 AVE – Stop # 50127

    • SB MACKENZIE ST AT W 35 AVE – Stop # 50129

    • SB MACKENZIE ST AT W 39 AVE – Stop # 50131

    • WB W 41 AVE AT BALACLAVA ST – Stop # 50295

    Map displaying the consolidated and removed stops on the 2 Macdonald Downtown

    Route map of the #2 showing consolidated and removed stops


    Active Routes

    Thank you for letting us know what you thought about the changes on Route 17. The survey is now closed and we are reviewing all the public feedback. Check back soon to find out which bus stops will be reinstated or permanently removed.

    Route 17 had some of the closest stops in the region. 75% of the stops were less than 300 metres apart (about 2 blocks). Some bus stops were directly across the street from one another, less than 75 metres apart!

    To minimize impacts on customers, we proposed changes to approximately one in six bus stops along Route 17. This means:

    • 94 per cent of customers will not need to adjust their journey,

    • savings of over 4 minutes per round trip for each customer and,

    • the region is expected to save $90,000 or 800 weekday service hours annually, which could be reinvested and reallocated to the routes that need it most.

    • NB Oak St at W 71 Ave – Stop # 50741

    • NB Oak St at W 64 Ave – Stop # 50744

    • NB Oak St at W 53 Ave – Stop # 50749

    • NB Oak St at W 51 Ave – Stop # 50750

    • NB Oak St at W 43 Ave – Stop # 50753

    • NB Oak St Nearside W 41 Ave – Stop # 50754

    • NB Oak St at  5100 Block – Stop # 50452 

    • NB Oak St at W 14 Ave – Stop # 50460

    • SB Oak St at W 14 Ave – Stop # 50332 

    • SB Oak St at  5600 Block – Stop # 50343

    • SB Oak St at W 43 Ave – Stop # 50806

    • SB Oak St at W 52 Ave – Stop # 50809

    • SB Oak St at W 64 Ave – Stop # 50814 

    Which other Routes will be impacted by Bus stop Balancing on Route 17?

    Route 10 and 100 will all be impacted by bus stop balancing on Route 17. See below for specific stop information.

    • EB SW Marine Dr at Laurel St – Stop # 52125

      • Also affects routes 10 and 100 

    • EB SW Marine Dr at Ash St – Stop # 52128

      • Also affects routes 10 and 100


    Click on the stop to see more details about why we recommend keeping or removing the bus stops.


    Blue checkmark Keeping Bus Stop Orange checkmark Reinstated Bus Stop Remove Removing Bus Stop

    Interactive Map Key

    • Meets/Below spacing guidelines: TransLink’s Transit Service Guidelines, based on international best practises recommends an average spacing of 300 to 800 metres for all-day frequent routes.

    • Low ridership: Stop is used by less than 0.5% of the route’s riders.

    • No twin stop: There is not a bus stop across the road, which is used by that same bus in the opposite direction. This means customers alighting at a destination, may not be able to board the same bus to go back the way they came.

    • No crosswalk: A crosswalk ensures the safety of pedestrians and customers. It is especially important to have crosswalks close to bus stops.

    • Transfer point: This is a bus stop that attends to multiple different routes, or modes, allowing customers to transfer between them.

    • Terminus: This is the last stop on a bus route.

    • Serves a major destination: We have taken care to avoid removing bus stops near major destinations such as schools, hospitals, places of worship, seniors’ facilities, community centres etc.

    • Customer amenities: This could include a bus shelter, benches or lighting. We have avoided removing bus stops with multiple amenities to ensure our customers have a good transit experience.

     
    Route map of the 17 Oak/Downtown showing consolidated and removed stops

    Thank you for letting us know what you thought about the changes on Route 25. The survey is now closed and we are reviewing all the public feedback. Check back soon to find out which bus stops will be reinstated or permanently removed.

    In a single round-trip from UBC to Brentwood Town Centre, Route 25 made 150 stops. For the 8.5 million customers who used this route in 2019, this meant longer travel times.

    To minimize impacts on customers, we proposed changes to approximately one in eight bus stops along Route 25. This means:

    • 98 per cent of customers will not need to adjust their journey,

    • savings of over 4 minutes per round trip for each customer, and

    • the region is expected to save $150,000 or 1,400 weekday service hours annually, which could be reinvested and reallocated to the routes that need it most.

    • SB Dunbar St at W 19 Ave – Stop # 50363 

    • EB W King Edward Ave at Collingwood St – Stop # 51494

    • EB W King Edward Ave at Balaclava St – Stop # 51496

    • EB W King Edward Ave at Alexandra St – Stop # 51506

    • EB W King Edward Ave at Osler St – Stop # 51509

    • EB W King Edward Ave at Ash St – Stop # 51512

    • EB E King Edward Ave at Clark Dr – Stop # 51524

    • NB Nanaimo St at E 27 Ave – Stop # 51528

    • EB E 22 Ave at Penticton St – Stop # 50691

    • EB E 22 Ave at Kaslo St – Stop # 51531 

    • WB E 22 Ave at Nootka St – Stop # 51557

    • WB E 22 Ave at Kaslo St – Stop # 51559

    • WB E 22 Ave at Kamloops St – Stop # 50666

    • WB W King Edward Ave at Cartier St – Stop # 51579

    • WB W King Edward Ave at Brakenridge St – Stop # 51587

    • WB W King Edward Ave at Collingwood St – Stop # 50309 

    Which other Routes will be impacted by Bus stop Balancing on Route 25?

    Route 33 and 7 will all be impacted by bus stop balancing on Route 25. See below for specific stop information.

    • EB W 16 Ave at Courtenay St – Stop # 51489

      • Also affects route 33

    • SB Dunbar St at W 19 Ave – Stop # 50363

      • Also affects route 7

    • SB Dunbar St at W 23 Ave – Stop # 50365

      • Also affects route 7

    • NB Dunbar St at W 20 Ave – Stop # 50814

      • Also affects route 7 


    Click on the stop to see more details about why we recommend keeping or removing the bus stops.


    Blue checkmark Keeping Bus Stop Orange checkmark Reinstated Bus Stop Remove Removing Bus Stop

    Interactive Map Key

    • Meets/Below spacing guidelines: TransLink’s Transit Service Guidelines, based on international best practises recommends an average spacing of 300 to 800 metres for all-day frequent routes.

    • Low ridership: Stop is used by less than 0.5% of the route’s riders.

    • No twin stop: There is not a bus stop across the road, which is used by that same bus in the opposite direction. This means customers alighting at a destination, may not be able to board the same bus to go back the way they came.

    • No crosswalk: A crosswalk ensures the safety of pedestrians and customers. It is especially important to have crosswalks close to bus stops.

    • Transfer point: This is a bus stop that attends to multiple different routes, or modes, allowing customers to transfer between them.

    • Terminus: This is the last stop on a bus route.

    • Serves a major destination: We have taken care to avoid removing bus stops near major destinations such as schools, hospitals, places of worship, seniors’ facilities, community centres etc.

    • Customer amenities: This could include a bus shelter, benches or lighting. We have avoided removing bus stops with multiple amenities to ensure our customers have a good transit experience.

     
    Route map of the 25 Brentwood Station/UBC showing consolidated and removed stops

     

    Reinstated Stops

    On Route 17, we have reinstated three stops, and on Route 25 we have reinstated one stop.

    The four stops in total were reinstated during the notification period, before they were cut temporarily from service. Based on public feedback, we’ve determined that either, this spacing is too wide for the context or that the stop serves an essential purpose for the community and reinstated those stops.


    FAQs

    Approximately two-thirds of TransLink bus stops are too close together, based on the Transit Service Guidelines, which recommends average spacing of 300 to 800 metres for all-day frequent routes.

    On Route 17, 77 % of bus stops are below the range of TransLink’s recommended guidelines and are less than 300m apart and on Route 25, 50% of the bus stops are below the range.

    TransLink buses spend one-sixth of their time waiting at bus stops. Each year, that adds up to over 700,000 hours, or approximately $73 million in operating costs. Making even small changes to this number can save customers time and improve regional transit.

    Our region has a unique opportunity to rethink how our roadways and cities can work better for everyone. Changing the region’s roads to improve the reliability of buses makes transit a more attractive transportation option, both during and after the pandemic.

    To minimize impacts on customers, we carefully considered many factors when evaluating each bus stop. This included accessibility, ridership, transfer points, nearby destinations, physical constraints (e.g., hills), spacing between stops on the route, and impacts on other routes.

    We also looked at whether it had a twin stop in the opposite direction, nearby crosswalks, or stop amenities (e.g., shelters, benches).

    Finally, we considered locations where customers may benefit from the addition of a new stop, such as areas with higher populations of seniors or people with reduced mobility, as well as areas with larger spacing between current stops.

    In the fall of 2020, we conducted a successful bus stop balancing pilot project on Route 2 and N22 to improve travel times and reliability.

    Route 2 had some of the closest bus stop spacing in the region, with half of the bus stops less than 205 metres apart (about two blocks). The feedback we received from customers has helped inform bus stop balancing initiatives on other corridors across the region.

    Feedback from customers, residents, businesses, and operators will be analyzed to determine which changes will be made permanent. This analysis will help refine how the bus stop balancing program is rolled out on other routes across the region.


    Related Documents


    Questions

    For questions related the bus stop balancing program, email busstopbalancing@translink.ca.


    TransLink

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