ALERT! : More info

Etiquette on Transit

Taking transit means sharing space. Literally and figuratively, we're all in it together, so it's important that you treat your fellow riders with courtesy and respect. Even the simplest actions can ensure that everyone, including yourself, has a more positive transit experience.

Don't block the SkyTrain doors
Preventing SkyTrain doors from closing can cause problems for everyone. If the doors are held open for too long, the whole train could shut down, causing delays. Please remember that another train will be coming in just a few minutes.
Courtesy seats
Seats closest to the doors are for persons with disabilities and/or seniors. People appreciate you offering these seats to them. It's worth remembering that some people have disabilities that aren't always obvious. If someone asks you to give up a seat because they have a disability, please take their word for it.
Personal audio devices
If other people can hear the music through your headphones – it's too loud. Just think about what all that excessive volume is doing to your eardrums. For yourself, and for those around you, please – keep it down.
Food & drinks
Moving vehicles and food don't mix. Please refrain from eating or drinking on board transit.
Cell phones
Unless you want to share your conversation with everyone around you, please keep your voice down. The microphone is only a few millimetres from your face - there's no need to yell.
Keep doorways clear
In order for people to get on the SkyTrain, people first need to be allowed to get off. Before you board, please stand back and allow passengers to exit.
When on the bus, the area around an exit door might look like a convenient place to lean, but standing there makes it difficult for people wanting to get off (and can be confusing for the driver). Please stand clear and allow people to exit easily.
Backpacks, luggage, grocery bags, & laptops
Large bags can be difficult for people around you. Please remove your backpack and put it on the floor – especially when standing as it's easy to bump someone. If seating space is limited, ensure that your personal items are not taking away seats from other passengers. Does your bag really need its own seat?
Personal hygiene
Rush hour on SkyTrain or on buses means close quarters. Deodorant can make all the difference. But be mindful; many people suffer from allergies to certain scents. Please apply any perfumes and colognes moderately.
Walk left, stand right
When using an escalator, please stand to the right to allow people to pass you on the left. Just like when driving on the road.
Enter front, exit rear
To help people get to their destinations as quickly and safely as possible, passengers are asked to enter the bus using the front doors, move towards the back to make room for other passengers and exit from the rear doors.
We do have exceptions. Passengers for the 99 B-Line have the option of boarding the bus from the rear doors once departing passengers have exited. Elderly passengers, passengers with strollers and passengers with mobility and other challenges also have the option of exiting the bus from the front door.


    Be Informed

    Help keep our system safe, secure and pleasurable for everyone. Please read our Rules and Regulations.