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Custom Transit Service Delivery Review

In June 2016, we began a thorough review of HandyDART operational policies and service structure to address customer concerns. This was in response to a number of questions that had been raised at TransLink Board meetings, particularity around responsiveness to customer concerns, and the standards and quality of HandyDART and taxi services, and the HandyDART service model and operations.

The review formed the bases for recommended changes to HandyDART policies and the service model. We're committed to improving the quality and availability of service for HandyDART customers. 

The review considered industry best practices and input from stakeholders with the goal of helping HandyDART customers get to where they need to go safely and efficiently. 

Working with a project Stakeholder Advisory Committee, composed of HandyDART customers and advocates, we've identified key areas for change and are exploring alternative service delivery models.