Officially recognized as the South Coast British Columbia Transportation Authority, most simply know us as TransLink. Created in 1999, we deliver our services through contractors, and our operating companies and subsidiaries such as Coast Mountain Bus Company, British Columbia Rapid Transit Company Ltd. (SkyTrain), Metro Vancouver Transit Police and West Coast Express Ltd.
Together with our partners, stakeholders, and operating companies, TransLink plans and manages the region’s transportation system. We’re dedicated to creating and sustaining a transportation system that meets the needs of customers, residents, businesses, and goods movers in a way that protects the environment and supports the economic and social objectives of the region.
To always put you first — your safety, your time, and your connection to the people and places that matter the most.
Our Vision, Mission, and Values
A better place to live built on transportation excellence.
Together, we connect the region and enhance its livability by providing a sustainable transportation network, embraced by the communities we serve.
We are committed to the following pillars that support our vision and mission.
The safety and security of our customers and employees is paramount. We will operate safely at all times.
We will provide excellent service to our customers. We understand that our customers expect timeliness and reliability and delivering on those expectations is essential to our operations. Our plans and actions will be driven by customer needs.
We value our employees and the contributions they make to serve our customers.
We value teamwork and partnerships. We recognize that our success depends on effective communication and consultation with our employees, our stakeholders and the public.
We will always act honestly and with integrity. We will treat others with dignity and respect and will conduct ourselves in a manner that will instill and foster trust.
We will strive for excellence in all that we do and will be a leader in enhancing sustainability through the transportation services we provide. We will encourage innovation and the implementation of best practices throughout our organization.
Sustainability will be a key factor in all our strategies, business plans, decisions and operations. We will incorporate economic, environmental and social factors in our decision making.
We’re committed to creating a transportation system for a sustainable region and have developed a Sustainability Policy to address these goals.
We will be results oriented and fiscally responsible. We will set measurable targets and hold ourselves accountable to achieve them.
The senior executive team brings a diversified set of skills to the tasks of planning and managing the region's transportation network.
Interim Chief Executive Officer
Gigi Chen-Kuo is currently the Interim Chief Executive Officer (CEO) for TransLink. In her current role, she will help drive a number of key priorities for the TransLink enterprise, including work on a new Investment Plan, TransLink’s 30-year plan, Transport 2050, and advancing ridership recovery.
In her prior role as General Counsel & Executive Vice-President of Corporate Services at TransLink, Gigi was for responsible for TransLink’s Enterprise Safety, Business Technology Services, Real Estate, Legal Services, Corporate Secretary, Insurance & Claims, and Privacy functions.
Prior to joining TransLink in 1999, Gigi served as in-house legal counsel at BC Transit, a provincial Crown Corporation.
Gigi is currently a director on the boards of Consumer Protection BC and Commissionaires BC. She has also participated in various legal education courses as a speaker.
Chief Financial Officer
Christine is a Chartered Professional Accountant with over 15 years in executive and senior level financial positions. Prior to being appointed as Chief Financial Officer she was the Vice-President, Financial Services at TransLink and was responsible for leading financial planning & reporting, accounting services, treasury, capital asset management, compass operations, enterprise risk and sustainability functions. Christine also worked at Coast Mountain Bus Company for 5 years, leaving the role of Vice-President Finance, Corporate & Shared Services to join TransLink.
Christine represents TransLink on the board of Transportation Property & Casualty Company Inc., Fraser River Marine Transportation Ltd., and Pacific Vehicle Technology Ltd.
She is also active in the community and currently serves on the board of the New Westminster Police Department and G&F Financial Group and previously was on the board of the New Westminster Victims Assistance Association.
President & General Manager
BC Rapid Transit Company
Michel brings a wealth of senior leadership experience and decades in the transportation industry to his role of President and General Manager of British Columbia Rapid Transit Company. Joining BCRTC in August 2019, he is excited to grow our fleet, expand service across the region, and encourage ridership growth.
Michel comes from Auckland, New Zealand where he previously served as Managing Director for Auckland Transport Rail, managed by Transdev. With a focus on employee engagement, customer satisfaction and safety programs, he oversaw a team that transformed the organization into a high-performing business that now consistently exceeds its performance targets.
Prior to becoming Managing Director, Michel served as Transdev Auckland’s Chief Operating Officer. As COO he oversaw the complete transition of the fleet from diesel railcars to modern electric units. Following this change, annual ridership more than doubled from 10 million trips to 21 million trips in less than four years.
Michel began his career in the Netherlands, where he grew up. His responsibilities there included managing operations in the Hague area for Dutch Railways, preparing the company’s cross-border services under the European Rail Traffic Management System, and leading the team that introduced the Netherlands’ first high-speed rail service.
He is a keen hiker, and takes a special interest in 19th century art. He holds a master’s degree in economics from the University of Maastricht.
President & General Manager
Coast Mountain Bus Company
Michael is a seasoned business executive with industry experience ranging from entertainment and hospitality to transportation. He joined Coast Mountain Bus Company in 2018 as President and General Manager following three years on the CMBC Board of Directors of which he served two years as Chair. In this position, Michael gained insight into the role of the bus company both in the region and within the TransLink enterprise.
Prior to CMBC, he was President and CEO of the Pacific National Exhibition (PNE) and responsible for its overall operation, as well as community and government relations. During his time at the PNE, Michael led the organization through its transition from provincial ownership to the City of Vancouver. He was also instrumental in developing a long-term future for the PNE and Hastings Park, including a City Council approved 30-year Master Plan and an approved governance structure.
Before rising to President and CEO, Michael held the role of Vice-President of Human Resources, managing employee and labour relations, performance management, recruitment and retention, payroll, benefits, and occupational health and safety.
Prior to joining the PNE, Michael worked in the hospitality, tourism and entertainment industry for companies both locally and in the United States, and also spent time as a contract consultant, providing expertise in corporate and management development.
Michael is actively involved in the community, serving on the Board of Directors for both the Vancouver Fireworks Festival Society (Celebration of Light Fireworks) and the Tri City Youth Basketball Association. In 2005, he was recognized as one of Vancouver's "Top 40 under 40" by Business in Vancouver. He has also served as a mentor with Simon Fraser University’s Beedie School of Business.
Michael holds a bachelor’s degree from Simon Fraser University.
Metro Vancouver Transit Police
Chief Officer Dave Jones joined Metro Vancouver Transit Police on April 1, 2019, following a 37-year career with the New Westminster Police Department where he began as a Reserve Police Section volunteer. He was hired as a full-time police officer with the department in 1986 and steadily made his way through the ranks. He was promoted to Inspector in 2000, to Deputy Chief Constable in 2009, and finally to Chief Constable in 2011. During his time at New Westminster Police Department, Chief Jones worked in a variety of sections and led a number of projects, including the initiative that effectively dealt with the influx of crack cocaine dealers into New Westminster in the late 1990s. He also worked with various city departments in the creation of the Integrated Service Team model that is still in effect today.
Chief Jones is the recipient of a Chief Constable Commendation, a Sr. Officer’s Commendation, a Queen’s Jubilee Medal and a Queen’s Diamond Jubilee Medal. In May of 2013, he was presented with the Member of the Order of Merit of the Police Forces medal by the Governor General of Canada. Chief Jones holds a Bachelor of General Studies degree and is currently enrolled in a Master of Law degree program.
Chief Jones has deep roots in the community. He is a member of several police organizations, and is a dedicated volunteer with community soccer and sports programs.