Officially recognized as the South Coast British Columbia Transportation Authority, most simply know us as TransLink. Created in 1999, we deliver our services through contractors, and our operating companies and subsidiaries such as Coast Mountain Bus Company, British Columbia Rapid Transit Company Ltd. (SkyTrain), Metro Vancouver Transit Police and West Coast Express Ltd.
Together with our partners, stakeholders, and operating companies, TransLink plans and manages the region’s transportation system. We’re dedicated to creating and sustaining a transportation system that meets the needs of customers, residents, businesses, and goods movers in a way that protects the environment and supports the economic and social objectives of the region.
This is our customer promise
To always put you first — your safety, your time, and your connection to the people and places that matter the most.
Our Vision, Mission, and Values
A better place to live built on transportation excellence.
Together, we connect the region and enhance its livability by providing a sustainable transportation network, embraced by the communities we serve.
We are committed to the following pillars that support our vision and mission.
The safety and security of our customers and employees is paramount. We will operate safely at all times.
We will provide excellent service to our customers. We understand that our customers expect timeliness and reliability and delivering on those expectations is essential to our operations. Our plans and actions will be driven by customer needs.
We value our employees and the contributions they make to serve our customers.
We value teamwork and partnerships. We recognize that our success depends on effective communication and consultation with our employees, our stakeholders and the public.
We will always act honestly and with integrity. We will treat others with dignity and respect and will conduct ourselves in a manner that will instill and foster trust.
We will strive for excellence in all that we do and will be a leader in enhancing sustainability through the transportation services we provide. We will encourage innovation and the implementation of best practices throughout our organization.
Sustainability will be a key factor in all our strategies, business plans, decisions and operations. We will incorporate economic, environmental and social factors in our decision making.
We’re committed to creating a transportation system for a sustainable region and have developed a Sustainability Policy to address these goals.
We will be results oriented and fiscally responsible. We will set measurable targets and hold ourselves accountable to achieve them.
TransLink Senior Executive Team
The senior executive team brings a diversified set of skills to the tasks of planning and managing the region's transportation network.
Chief Executive Officer
Kevin Quinn is the Chief Executive Officer of TransLink, Metro Vancouver's award-winning transportation authority. As CEO, Kevin Quinn oversees management, planning, finance, and the growth and delivery of bus services, SkyTrain, SeaBus, HandyDART, and West Coast Express transit services, as well as cycling and walking infrastructure, five bridges, and the Major Road Network.
Under Kevin's leadership, TransLink has released several plans that shape the future of transportation in the region, including Transport 2050, TransLink's latest Regional Transportation Strategy and Transport 2050: 10-Year Priorities, the Climate Action Strategy, the Customer Experience Action Plan, the 2022 Investment Plan, and the Real Estate Development Program.
With sights set on the future and feet grounded in the present, Kevin takes every opportunity to listen to customers' needs and ensures that TransLink continues to make strides forward for a better tomorrow by putting sustainability, reconciliation, and inclusion at the forefront.
Kevin serves on the board of directors for the American Public Transportation Association and is a member of the Presidents Group, a group of executives championing accessible and inclusive workplaces.
Prior to his time at TransLink, Kevin served as Administrator and CEO of the Maryland Transit Administration (MTA). Kevin holds a master's degree in Public Policy from Johns Hopkins University and was recognized as one of Mass Transit magazine's Top 40 under 40 transit professionals.
Chief Operating Officer
Gigi Chen-Kuo is the Chief Operating Officer (COO) of TransLink. As COO, Gigi Chen-Kuo drives the TransLink corporate vision forward and supports alignment of strategic priorities. She oversees the General Counsel and Corporate Secretary’s office, Business Technology Services, Real Estate, Commercial Strategy & Innovation division, Internal Audit and Continuous Improvement, Indigenous Relations and Equity, Diversity, and Inclusion portfolios. Prior to her position as COO, Gigi was TransLink’s General Counsel and Executive Vice-President of Corporate Services.
Gigi has a deep understanding of TransLink and the region, having been with the organization since its inception in 1999 and prior to that with BC Transit. Gigi was appointed TransLink’s interim CEO in 2021. Despite the unprecedented times TransLink was facing, Gigi steered the organization forward. She demonstrated exceptional leadership, ensuring services continued to operate and moved forward key projects for the organization.
Gigi is currently a director on the boards of Consumer Protection BC and Commissionaires BC. She is also the chair of TransLink’s Captive insurance company and the subsidiary that employs Transit Police personnel.
Chief Financial Officer
Christine is a Chartered Professional Accountant with over 15 years in executive and senior level financial positions. Prior to being appointed as Chief Financial Officer she was the Vice-President, Financial Services at TransLink and was responsible for leading financial planning & reporting, accounting services, treasury, capital asset management, compass operations, enterprise risk and sustainability functions. Christine also worked at Coast Mountain Bus Company for 5 years, leaving the role of Vice-President Finance, Corporate & Shared Services to join TransLink.
Christine represents TransLink on the board of Transportation Property & Casualty Company Inc., Fraser River Marine Transportation Ltd., and Pacific Vehicle Technology Ltd.
She is also active in the community and currently serves on the board of the New Westminster Police Department and G&F Financial Group and previously was on the board of the New Westminster Victims Assistance Association.
Vice-President, Customer Communications and Public Affairs
Steve is the Vice-President of Customer Communications and Public Affairs at TransLink. In this role, he is responsible for communications, marketing and ridership development programs, Indigenous Relations, community engagement and public affairs, and building upon TransLink’s brand and reputation as one of North America’s top transit systems.
Steve is passionate about listening to customers and improving their transit experience. Under his leadership, TransLink released its first-ever Customer Experience Action Plan and completed its largest public engagement in the organization’s history, while developing a new 30-year plan, Transport 2050.
Steve previously served 10 years as head of communications and public affairs for BC Hydro, where he delivered a complete re-brand of the organization. He was previously Deputy Chief of Staff to the Premier of British Columbia. Steve is a graduate of Simon Fraser University and has an MBA from the University of Victoria. He currently serves on the Board of the Coast Mountain Bus Company.
Interim Vice-President, Human Resources
Mark Jefferson is the Interim Vice-President of Human Resources at TransLink. In this role, Mark oversees a staff of 100 human resources professionals and is responsible for organizational development, which includes succession planning, leadership and management development; change management and training; employee and labour relations; talent acquisition and workforce planning; diversity, inclusion and equity; and compensation, benefits and payroll.
Mark began his diverse career as an educator. He has spent his entire career in the public sector with the majority of his roles in executive leadership positions including Deputy Superintendent of Schools, Deputy Chief Administrative Officer, and various Human Resource Director roles. Mark is passionate about leadership, organizational improvement, employee growth and development, fostering change, and a culture of continuous improvement to move initiatives and the business forward. He utilizes his vast experience to provide strategic leadership to initiate transformational change as a benefit to both TransLink and its operating companies.
Mark completed both his undergraduate degrees (BA/BKE, B.Ed.) as well as his Master of Education in Educational and Counselling Psychology at the University of British Columbia. He has served on the BC Yukon CPHR Policy Group, Community Library Board, two strata councils, and enjoys coaching and refereeing youth rugby and soccer.
President & General Manager
B.C. Rapid Transit Company
A professional engineer with more than 30 years of experience in the transportation industry, Sany brings to the role extensive knowledge in rail industry topics such as customers' evolving expectations, supply chain challenges, labour market dynamics, procurement and delivery models, asset management, system modernization and digitization, and ridership recovery. Sany leads BCRTC during a time of incredible expansion of the network, an extensive capital project plan, while also embarking on the maintenance and renewal of our infrastructure and assets.
Previously, Sany was a member of the TransLink team for over twelve years, serving as Vice President of Engineering from 2016 to 2021. He oversaw the delivery of the annual capital program and the development of the strategic asset management program and was a key leader in many capital projects and programs such as the Evergreen Extension, Broadway Subway, Surrey-Langley SkyTrain, Canada Line upgrades, SkyTrain fleet expansion, major station upgrades, and upgrades to rail maintenance and operations facilities.
President & General Manager
Coast Mountain Bus Company
Michael is a seasoned business executive with industry experience ranging from entertainment and hospitality to transportation. He joined Coast Mountain Bus Company in 2018 as President and General Manager following three years on the CMBC Board of Directors of which he served two years as Chair. In this position, Michael gained insight into the role of the bus company both in the region and within the TransLink enterprise.
Prior to CMBC, he was President and CEO of the Pacific National Exhibition (PNE) and responsible for its overall operation, as well as community and government relations. During his time at the PNE, Michael led the organization through its transition from provincial ownership to the City of Vancouver. He was also instrumental in developing a long-term future for the PNE and Hastings Park, including a City Council approved 30-year Master Plan and an approved governance structure.
Before rising to President and CEO, Michael held the role of Vice-President of Human Resources, managing employee and labour relations, performance management, recruitment and retention, payroll, benefits, and occupational health and safety.
Prior to joining the PNE, Michael worked in the hospitality, tourism and entertainment industry for companies both locally and in the United States, and also spent time as a contract consultant, providing expertise in corporate and management development.
Michael is actively involved in the community, serving on the Board of Directors for both the Vancouver Fireworks Festival Society (Celebration of Light Fireworks) and the Tri City Youth Basketball Association. In 2005, he was recognized as one of Vancouver's "Top 40 under 40" by Business in Vancouver. He has also served as a mentor with Simon Fraser University’s Beedie School of Business.
Michael holds a bachelor’s degree from Simon Fraser University.
Metro Vancouver Transit Police
Chief Officer Dave Jones joined Metro Vancouver Transit Police on April 1, 2019, following a 37-year career with the New Westminster Police Department where he began as a Reserve Police Section volunteer. He was hired as a full-time police officer with the department in 1986 and steadily made his way through the ranks. He was promoted to Inspector in 2000, to Deputy Chief Constable in 2009, and finally to Chief Constable in 2011. During his time at New Westminster Police Department, Chief Jones worked in a variety of sections and led a number of projects, including the initiative that effectively dealt with the influx of crack cocaine dealers into New Westminster in the late 1990s. He also worked with various city departments in the creation of the Integrated Service Team model that is still in effect today.
Chief Jones is the recipient of a Chief Constable Commendation, a Sr. Officer’s Commendation, a Queen’s Jubilee Medal and a Queen’s Diamond Jubilee Medal. In May of 2013, he was presented with the Member of the Order of Merit of the Police Forces medal by the Governor General of Canada. Chief Jones holds a Bachelor of General Studies degree and is currently enrolled in a Master of Law degree program.
Chief Jones has deep roots in the community. He is a member of several police organizations, and is a dedicated volunteer with community soccer and sports programs.