Officially recognized as the South Coast British Columbia Transportation Authority, most simply know us as TransLink. Created in 1999, we deliver our services through contractors, and our operating companies and subsidiaries such as Coast Mountain Bus Company, British Columbia Rapid Transit Company Ltd. (SkyTrain), Metro Vancouver Transit Police and West Coast Express Ltd.
Together with our partners, stakeholders, and operating companies, TransLink plans and manages the region’s transportation system. We’re dedicated to creating and sustaining a transportation system that meets the needs of customers, residents, businesses, and goods movers in a way that protects the environment and supports the economic and social objectives of the region.
To always put you first — your safety, your time, and your connection to the people and places that matter the most.
Our Vision, Mission, and Values
A better place to live built on transportation excellence.
Together, we connect the region and enhance its livability by providing a sustainable transportation network, embraced by the communities we serve.
We are committed to the following pillars that support our vision and mission.
The safety and security of our customers and employees is paramount. We will operate safely at all times.
We will provide excellent service to our customers. We understand that our customers expect timeliness and reliability and delivering on those expectations is essential to our operations. Our plans and actions will be driven by customer needs.
We value our employees and the contributions they make to serve our customers.
We value teamwork and partnerships. We recognize that our success depends on effective communication and consultation with our employees, our stakeholders and the public.
We will always act honestly and with integrity. We will treat others with dignity and respect and will conduct ourselves in a manner that will instill and foster trust.
We will strive for excellence in all that we do and will be a leader in enhancing sustainability through the transportation services we provide. We will encourage innovation and the implementation of best practices throughout our organization.
Sustainability will be a key factor in all our strategies, business plans, decisions and operations. We will incorporate economic, environmental and social factors in our decision making.
We’re committed to creating a transportation system for a sustainable region and have developed a Sustainability Policy to address these goals.
We will be results oriented and fiscally responsible. We will set measurable targets and hold ourselves accountable to achieve them.
The senior executive team brings a diversified set of skills to the tasks of planning and managing the region's transportation network.
Chief Executive Officer
Kevin Quinn is the Chief Executive Officer of TransLink, Metro Vancouver’s award-winning transportation authority. As CEO, Kevin Quinn oversees management, planning, financing, and delivery of a growing world-class transportation network that includes bus, SkyTrain, SeaBus, HandyDART, and West Coast Express transit services, along with five regional bridges, walking and cycling paths, and the Major Road Network.
Before joining TransLink, Kevin served as Administrator and Chief Executive Officer of the Maryland Transit Administration (MTA), one of the largest multi-modal transit systems in the U.S. with six transit modes, including buses, subway, light rail, paratransit, and commuter bus and rail. He also oversaw the construction of a new 25-km light rail line outside Washington, D.C., which is currently the largest transit public-private partnership in the U.S.
Prior to serving as CEO, Kevin was the Director of Planning and Programming for MTA. In this role, he was responsible for all aspects of design and implementation for the comprehensive overhaul of MTA’s local and express bus network, which included the restructuring of more than 60 bus routes and the introduction of new, high-frequency lines.
Kevin also has private sector experience, as the Mid-Atlantic Transportation Planning and Policy Manager for STV, Incorporated.
Kevin holds a master’s degree in Public Policy from Johns Hopkins University. He has been a member of the American Institute of Certified Planners (AICP) since 2010 and was recognized as one of Mass Transit magazine’s Top 40 under 40 transit professionals.
Chief Operating Officer
Gigi Chen-Kuo is the Chief Operating Officer (COO) of TransLink. As COO, Gigi Chen-Kuo drives the TransLink corporate vision forward and supports alignment of strategic priorities. She oversees the General Counsel and Corporate Secretary’s office, Business Technology Services, Real Estate, Commercial Strategy & Innovation division, Internal Audit and Continuous Improvement, Indigenous Relations and Equity, Diversity, and Inclusion portfolios. Prior to her position as COO, Gigi was TransLink’s General Counsel and Executive Vice-President of Corporate Services.
Gigi has a deep understanding of TransLink and the region, having been with the organization since its inception in 1999 and prior to that with BC Transit. Gigi was appointed TransLink’s interim CEO in 2021. Despite the unprecedented times TransLink was facing, Gigi steered the organization forward. She demonstrated exceptional leadership, ensuring services continued to operate and moved forward key projects for the organization.
Gigi is currently a director on the boards of Consumer Protection BC and Commissionaires BC. She is also the chair of TransLink’s Captive insurance company and the subsidiary that employs Transit Police personnel.
Chief Financial Officer
Christine is a Chartered Professional Accountant with over 15 years in executive and senior level financial positions. Prior to being appointed as Chief Financial Officer she was the Vice-President, Financial Services at TransLink and was responsible for leading financial planning & reporting, accounting services, treasury, capital asset management, compass operations, enterprise risk and sustainability functions. Christine also worked at Coast Mountain Bus Company for 5 years, leaving the role of Vice-President Finance, Corporate & Shared Services to join TransLink.
Christine represents TransLink on the board of Transportation Property & Casualty Company Inc., Fraser River Marine Transportation Ltd., and Pacific Vehicle Technology Ltd.
She is also active in the community and currently serves on the board of the New Westminster Police Department and G&F Financial Group and previously was on the board of the New Westminster Victims Assistance Association.
Vice-President, Customer Communications and Public Affairs
Steve is the Vice-President of Customer Communications and Public Affairs at TransLink. In this role, he is responsible for communications, marketing and ridership development programs, Indigenous Relations, community engagement and public affairs, and building upon TransLink’s brand and reputation as one of North America’s top transit systems.
Steve is passionate about listening to customers and improving their transit experience. Under his leadership, TransLink released its first-ever Customer Experience Action Plan and completed its largest public engagement in the organization’s history, while developing a new 30-year plan, Transport 2050.
Steve previously served 10 years as head of communications and public affairs for BC Hydro, where he delivered a complete re-brand of the organization. He was previously Deputy Chief of Staff to the Premier of British Columbia. Steve is a graduate of Simon Fraser University and has an MBA from the University of Victoria. He currently serves on the Board of the Coast Mountain Bus Company.
Vice-President, Human Resources
Annabelle Donovan is the Vice-President of Human Resources at TransLink. In this role, Annabelle oversees a staff of 85 human resources professionals and is responsible for organizational development, which includes succession planning, leadership and management development, change management and training; employee and labour relations; talent acquisition and workforce planning; diversity, inclusion and equity; and compensation, benefits and payroll.
Annabelle began her career as a labour and employment lawyer. She joined TransLink with more than 20 years of experience working and consulting in both the public and private sectors, holding senior management and executive positions in Human Resources. As an experienced consultant, facilitator and executive coach, Annabelle’s work with strategic leadership and transformational change is a benefit to both TransLink and its operating companies.
Annabelle is a graduate of the University of British Columbia (BA) and the University of Victoria (LLB). She served as a member of the BC Labour Relations Board and the provincial Human Rights Advisory Council. Annabelle is an active member of her community with interests in soccer and development for women and girls.
Acting President & General Manager
Vice President, Operations
Since 2001, Mike has been Vice President of Operations, responsible for all rail operations in the region, including the Expo and Millennium Lines and West Coast Express commuter rail service. On behalf of TransLink, he also oversaw management of the 30-year operating agreement with the private operator of the Canada Line.
Mike is one of BCRTC's original employees, with over 35 years of public transit experience in Metro Vancouver. Mike joined BCRTC as a SkyTrain Attendant prior to the Expo Line launch, and progressed through the organization to his current position.
President & General Manager
Coast Mountain Bus Company
Michael is a seasoned business executive with industry experience ranging from entertainment and hospitality to transportation. He joined Coast Mountain Bus Company in 2018 as President and General Manager following three years on the CMBC Board of Directors of which he served two years as Chair. In this position, Michael gained insight into the role of the bus company both in the region and within the TransLink enterprise.
Prior to CMBC, he was President and CEO of the Pacific National Exhibition (PNE) and responsible for its overall operation, as well as community and government relations. During his time at the PNE, Michael led the organization through its transition from provincial ownership to the City of Vancouver. He was also instrumental in developing a long-term future for the PNE and Hastings Park, including a City Council approved 30-year Master Plan and an approved governance structure.
Before rising to President and CEO, Michael held the role of Vice-President of Human Resources, managing employee and labour relations, performance management, recruitment and retention, payroll, benefits, and occupational health and safety.
Prior to joining the PNE, Michael worked in the hospitality, tourism and entertainment industry for companies both locally and in the United States, and also spent time as a contract consultant, providing expertise in corporate and management development.
Michael is actively involved in the community, serving on the Board of Directors for both the Vancouver Fireworks Festival Society (Celebration of Light Fireworks) and the Tri City Youth Basketball Association. In 2005, he was recognized as one of Vancouver's "Top 40 under 40" by Business in Vancouver. He has also served as a mentor with Simon Fraser University’s Beedie School of Business.
Michael holds a bachelor’s degree from Simon Fraser University.
Metro Vancouver Transit Police
Chief Officer Dave Jones joined Metro Vancouver Transit Police on April 1, 2019, following a 37-year career with the New Westminster Police Department where he began as a Reserve Police Section volunteer. He was hired as a full-time police officer with the department in 1986 and steadily made his way through the ranks. He was promoted to Inspector in 2000, to Deputy Chief Constable in 2009, and finally to Chief Constable in 2011. During his time at New Westminster Police Department, Chief Jones worked in a variety of sections and led a number of projects, including the initiative that effectively dealt with the influx of crack cocaine dealers into New Westminster in the late 1990s. He also worked with various city departments in the creation of the Integrated Service Team model that is still in effect today.
Chief Jones is the recipient of a Chief Constable Commendation, a Sr. Officer’s Commendation, a Queen’s Jubilee Medal and a Queen’s Diamond Jubilee Medal. In May of 2013, he was presented with the Member of the Order of Merit of the Police Forces medal by the Governor General of Canada. Chief Jones holds a Bachelor of General Studies degree and is currently enrolled in a Master of Law degree program.
Chief Jones has deep roots in the community. He is a member of several police organizations, and is a dedicated volunteer with community soccer and sports programs.