We've partnered with CNIB to provide more than 2,000 Metro Vancouver residents who are legally blind with unlimited travel on transit.
Eligible CNIB clients can apply for a CNIB National ID card that also functions as a Compass Card by visiting the CNIB website.
May be used as a public transit pass elsewhere in BC by presenting your card to the driver.
Must be renewed every 5 years for adults and every 3 years for children (validity dates are printed on the front of the card).
Personalized with your name, photograph, and CNIB ID number.
No personal information is stored on the card's chip.
Valid on West Coast Express.
Not valid on HandyDART.
CNIB clients who reside outside Metro Vancouver can contact CNIB to obtain Compass Tickets for their travel needs
How to Use CNIB ID Compass Card
Once you receive your CNIB ID Compass Card, you’ll need to tap your card at a fare gate or card reader within 80 days to activate your transit pass.
The fare gates are designed with sensors that detect movement and programmed to open away from you and won't close until you've passed through them.
Tap your card as you enter or exit a Fare Paid Zone at any fare gate or card reader. Buses are tap in only, so there's no need to tap out when exiting.
More information on how to tap can be found on our Compass Card page.
Travelling with Attendants
CNIB isn't part of the HandyCard program and doesn't provide free attendant travel. CNIB clients wishing to travel with an attendant will need to apply for a HandyCard to be eligible for this concession.
Difficulties tapping or if your tap is unsuccessful
Contact the Station Assistance Program to request assistance:
For Expo and Millennium Line Attendants, call 604.520.5518.
For Canada Line Attendants, call 604.247.5703.
Lost, stolen, or damaged card
To report a lost or stolen CNIB ID Compass Card, please contact Vision Loss Rehabilitation Canada (a CNIB organization) at 604.431.2121, Monday to Friday from 8:30 a.m. to 4:30 p.m., or email firstname.lastname@example.org.
CNIB clients will pay $10 for their first replacement card, subsequent replacement cards will cost $25. Cards reported lost or stolen will be deactivated and will no longer open fare gates or work on buses. Punching a hole or clipping the corner of a Compass Card may damage the chip/antenna, rendering the card invalid.
Eligibility, renewals, or accessing our training program
Contact Vision Loss Rehabilitation Canada at 604.431.2121, Monday to Friday from 8:30 a.m. to 4:30 p.m., or email email@example.com.
Compass Customer Service
Using CNIB ID Compass Card, registering, transaction history, fare gate and reader issues, error messages, Compass Terms and Conditions, or leaving feedback, contact Compass Customer Service at 604.398.2042.