ALERT! More info

HandyDART

TransLink HandyDART driver assisting elderly man onto HandyDART vehicle

To book or cancel a trip, call 604.575.6600.

HandyDART is a door-to-door, shared ride service for passengers with physical or cognitive disabilities who are unable to use conventional public transit without assistance. The driver will come to your home, help you board on the vehicle, and get you to the door of your destination safely.

HandyDART's service provider (MVT Canadian Bus Inc.) provides a central customer service team that is available 18 hours a day and operates over 300 buses.

 

Am I Eligible?

If you have a physical, sensory, or cognitive disability and are unable to use conventional public transit without assistance, you may be eligible to use HandyDART.

 

How do I sign up for HandyDART?

You can complete one of our application forms. If you're unable to print the application form, you can contact Access Transit Customer Care at 604.953.3680 to have one mailed to you.

This form must be printed and signed by the applicant and medical authority.

To apply, please make sure you have all your personal information available including your date of birth, home address, doctor's name, and phone number, as well as any special medical facts that might affect your ability to use public transit. Your information remains confidential and helps us make sure that the HandyDART service will be suitable for your travel needs.

Eligible visitors to Metro Vancouver can make use of our HandyDART service by filling out our Visitor Application Form.

 

Types of Mobility Devices

The wheelchair lifts on HandyDART vehicles can accommodate devices that fit within the following measurements:

  • Width: 94 cm (37 in.)
  • Length: 122 cm (48 in.)
  • Weight: 250 kg (550 lbs.) including the user

 

Booking or Cancelling a Trip

To book or cancel a trip on HandyDART, call 604.575.6600.

Trip reservations can be made up to seven days in advance, and can be made until 4 p.m. the day before the trip. HandyDART experiences rush hour demand just like any other mode of transportation, so early booking is recommended for trips made during peak hours.

We understand that trips may need to be cancelled from time to time. To give other users an opportunity to make a trip, please let us know as soon as possible.

HandyDART offers two types of service:

  1. Subscription trips: repetitive trips that are taken to and from the same locations at the same times (on a daily or weekly basis).
  2. Casual trips: trips taken on a one-time basis.

Customers who book a trip with HandyDART will receive:

  • An automated phone call to remind you of your next day trip; if you need to cancel a trip you can do so at that time.
  • A phone call to your home shortly before your ride arrives to pick you up.

To avoid delays, please be ready 15 minutes before your scheduled pickup time. If your driver hasn't arrived 15 minutes after your scheduled time, call HandyDART at 604.575.6600 and press number 3 for "Where's My Ride" information.

 

Assistance Animals on HandyDART

Only registered Assistance Animals are allowed on HandyDART.

 

HandyDART Fares

The fare for all HandyDART trips is a 1-Zone adult fare. You can pay with cash, Adult FareSaver tickets, or an Adult Monthly Pass (FareCards). Drivers don't carry change, so please have the exact cash amount ready when you board.

Single Fares Fare
 1-Zone Bus Fare  $2.85

If you use transit frequently, consider buying an Adult Monthly Pass or a book of 10 FareSaver Tickets.

FareSaver Tickets Book of 10 
Yellow Book
(1-Zone Bus Fare)
$22
Adult Monthly Pass Fare
1-Zone Bus Fare $93

Adult fares apply in all cases for HandyDART travel. Concession tickets, the Provincial BC Bus Pass and the CNIB pass are not valid on HandyDART.

 

Where to Buy Passes and Tickets

The place you get your monthly FareCards and FareSaver tickets has changed. This change is part of the transition to the Compass Card and fare gate system.

You can continue using FareSavers and monthly FareCards for payment on HandyDART vehicles, but they will no longer be available through FareDealers. Here's where to buy your prepaid fares:

FareCards:

  • Purchase your monthly FareCard by phone, mail or in person through the HandyDART/MVT office
  • By phone: at 778.452.2889 between 8:00 a.m. to 4:00 p.m. on weekdays (credit card only)
  • By mail or in person:
    • MVT Cloverdale
      17535 55 B Avenue
      Surrey, BC V3S 5V2
  • Make cheques and/or money orders payable to "MVT Canadian Bus Inc.".

FareSavers:

  • FareDealers stopped selling FareSavers in January 2016

 

BC Bus Pass Program

If you're from BC and qualify for additional assistance from the BC Ministry of Social Development and Social Innovation, you may be eligible for a discounted annual bus pass. Please note that this is a Government of British Columbia funded bus pass and is NOT accepted on HandyDART. Learn more about the BC Bus Pass Program on the Ministry of Social Development and Social Innovation website.

Note: the BC Bus Pass Program doesn't allow attendants to travel free of charge. For information on attendant travel in Metro Vancouver, visit our HandyCard page.

 

Have questions? Visit the HandyDART FAQ page for more details about this service.

Travelling to or from the Vancouver Airport?

Use our YVR HandyDART Pick Up/Drop Off Location Map to help you plan your trip.