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2016 Transit Service Performance Review

TransLink manages Metro Vancouver’s integrated regional transit network and regularly reviews and modifies transit service to promote system efficiency, effectiveness, and productivity. Our focus is on improving the customer experience and increasing ridership by maximizing the use of resources.

The 2016 Transit Service Performance Review (TSPR) is a comprehensive review of ridership and service productivity for bus, SeaBus, SkyTrain, and West Coast Express. It informs the management of our integrated regional transit network and guides decision-making regarding the allocation of transit service resources.

From 2015 to 2016 ridership across the system continued to grow:

  • Total journeys across the system increased 4.5% to 233 million.
  • System-wide boardings increased 4.5% to a record 384.8 million.
  • Bus boardings increased by 4.6%.
  • Canada Line boardings grew by 5.5%.
  • Expo and Millennium lines grew by 4.1%.
  • West Coast Express boardings decreased by 3.0%.
  • Boardings on the SeaBus declined by 2.8%.

Ridership data in the TSPR came from a number of sources including:

  • automatic passenger counter (APC) units on buses;
  • turnstiles at SeaBus terminals;
  • fare gates at SkyTrain stations; and
  • Compass Card validators and selective manual counts at West Coast Express stations.