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Lost & Found


Leave something behind on a recent trip? Fill out the lost and found form to report what was lost, and we'll see if someone has turned it in.

If you don’t have a Compass Card/Ticket, visit the Compass Customer Service Centre for assistance, located at the Beatty Street entrance at Stadium–Chinatown SkyTrain Station.

If you find a Compass card on transit, you're welcome to submit the card through one of the options below. Note that transit employees will not accept items that were not found on transit.

Contact Us

Transit Employee

Hand the card to a uniform transit employee (such as a transit operator or station attendant).

Donation Kiosk

Deposit the card into your nearest Compass Card Donation Kiosk location:

  • Waterfront Station
  • Vancouver City Centre Station
  • Broadway–City Hall Station
  • YVR–Airport Station
  • Burrard Station
  • Stadium–Chinatown Station (Compass Customer Service Centre)

In Person

Visit any of the following locations to submit the card in person:

  • The Compass Customer Service Centre is located at Stadium–Chinatown Station (590 Beatty Street). They’re open weekdays from 7:30 a.m. to 5:00 p.m. excluding holidays.
  • If you find a Compass Card on transit, you can give it to any transit employee and it will be forwarded to the Lost Property office.
  • The West Coast Express Office is located on the second floor of Waterfront Station (Suite 295). They're open weekdays from 6:45 a.m. to 6:00 p.m. excluding holidays.

By Mail

Mail the card to the address below:

Compass Customer Service

PO Box 2212 STN Terminal

Vancouver, BC

V6B 3W2

Lost Property Office

Stadium–Chinatown SkyTrain Station
590 Beatty St., Vancouver, V6B 2L3 T: 604.953.3334
Monday to Friday, 8:30 a.m. to 5:00 p.m.
Saturday, 12:00 p.m. to 4:00 p.m.*
*Saturday hours are for walk-in customers only. Phone lines will not be active.
*Bike pick-up will not be permitted unless previously arranged.

West Vancouver Blue Bus
T: 604.985.7777

West Coast Express
T: 604.488.8906

Langley Community Shuttles
T: 604.574.9396