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TransLink reduced costs in 2013 while maintaining overall transit service and customer satisfaction

May 28, 2014

TransLink’s Board and Executive reflect on 2013 at Annual General Meeting

SURREY, BC – TransLink achieved $16.3 million in efficiencies in 2013, reducing costs while maintaining strong customer service ratings.

TransLink’s achievements in efficiency and customer service were shared by TransLink Board Chair Marcella Szel, TransLink CEO Ian Jarvis and TransLink CFO Cathy McLay at the Annual General Meeting held at Surrey’s new city hall this morning.

Other 2013 achievements shared at the AGM include:

• $248 million invested in infrastructure and transit fleet upgrades to keep the transit system in good repair today, and for years to come.

• 58,600 new bus service hours for the new 555 bus route between Langley to New Westminster over the Port Mann Bridge, and for the new King George 96 B-line.

• Transit customer satisfaction ratings of 7.6 out of 10.

• 1,760 fewer tonnes of CO2 emitted by reducing bus idling by 161,000 hours since 2009.

• 10,000 customers participated in Compass Card Beta test, and 80,000 Compass cards are now in circulation.

• Moved an estimated 233.9 million transit passengers in 2013.

TransLink released its combined financial and sustainability annual report at the Annual General Meeting. The 2013 Annual Report, along with TransLink’s first Annual People Report, are available at translink.ca/corporatereports.


Marcella Szel, Board Chair, TransLink

“2013 was marked by the achievement of goals set for the region, for service, investment, finances and plans for the future. In 2014, we’ll continue this work, as well as support the dialogue that is taking place to identify projects and funding options to meet the future transportation needs of this region.”

Ian Jarvis, Chief Executive Officer, TransLink

“Everyone and everything that moves in Metro Vancouver relies on the transportation services managed and delivered by Translink. Through flexibility and change, we cut costs and saved money while continuing to deliver the services that our transit customers and road users rely on every day.”

Cathy McLay, Chief Financial Officer, TransLink

“As accountable stewards of tax dollars, it’s important that we at TransLink deliver the best value for every dollar invested. We are proud to have achieved $14.3 million in cost savings in 2013, and are committed to finding new efficiencies and revenue opportunities in 2014.”

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