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Masks are now mandatory on board all transit vehicles. Details and exemptions at:


Wheelchairs and Mobility Aids


Call today for bus travel training! 604.264.5420

TransLink is proud to be a leader in providing an array of accessible travel options for passengers. Buses, community shuttles, SkyTrain, SeaBus, and West Coast Express are all accessible for people using mobility devices.   

Getting around by transit is also a lot easier when you have all the information you need to ensure a smooth and accessible trip. Further information on the accessibility of TransLink's services is listed below.


Customers with Disabilities who are Unable to Tap

We also offer a number of options for customers who are not able to tap a Compass Card:

  • Universal Fare Gate Access Program: A solution designed for customers with a disability who are physically not able to tap fare media at SkyTrain stations and SeaBus terminals. For information on the program and how it can best benefit you, please visit our Universal Fare Gate Access page.
  • Station Assistance: For Expo and Millennium Lines, please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to have an attendant assist you at the fare gates. If you are able to do so, you may also call this number when you are at the station for remote gate opening.
    For Canada Line, please call 604.247.5703 to request assistance, directions, or access to the accessible washroom (which is locked for security reasons).
  • Assistive Devices Program: Please call 604.953.3698 to speak with Coast Mountain Bus Company’s Access Transit Customer Care group to discuss the possibility of receiving an assistive device to allow you to tap at fare gates. The option and type of assistive device depends on the individual’s needs and abilities.
  • HandyCard Program: Eligible customers can apply to receive a HandyCard, which provides free travel for your attendant.


If you travel with an attendant, please ensure you have your HandyCard with you. Your HandyCard provides free travel for your attendant. This applies to both Compass Card users and people who use traditional fare media. HandyCard users must show their HandyCard to bus operators when boarding.

Want to practice getting on the bus with your wheelchair? Unsure if your mobility aid will fit?

For more information about our accessible transit system in Metro Vancouver, or to request for a workshop, please contact the Travel Training team at 604.953.3636.

Every bus on our fleet is accessible and can carry two wheelchairs or mobility aids. Not all bus stops are accessible though, so you may want to use the Trip Planner tool or call Customer Information (604.953.3333) to find the nearest accessible bus stop to your starting point or destination.

To board the bus with your wheelchair or mobility aid, your dimensions should not exceed the following:*

  • Length: 122 cm (48 in.)
  • Width: 61 cm (24 in.)
  • Weight: 273 kg (600 lbs.)
    (combined weight including the transit rider and mobility aid.)

* These dimensions include all add-ons such as bumpers, wheelbars, and baskets. Three wheel scooters (in these dimensions) may fit but some four-wheel scooters cannot because of their wider turning radius.

If you're boarding a bus with a mobility aid, you have the option of boarding frontward or backwards. Some of the buses in our fleet have accessible positions that face forwards. When boarding frontwards on these buses, you may need to make a U-turn in the aisle.

On all our trolley buses, as well as on some of the new diesel buses, the accessible position behind the driver is rear-facing and doesn't require the attachment of the securement belts. This position is easier if you have a larger four-wheel scooter due to the difficulty of having to make a U-turn in the aisle. We ask you to board forwards and then reverse into the accessible area behind the driver.


  • You should have the ability to maneuver your wheelchair or scooter safely and effectively.
  • Mobility aids must be safe and in good repair with an effective braking system.
  • An attendant must accompany people who need assistance to board or exit the bus.

Due to the physical distancing required by health authorities in BC, bus operators will not be able to assist our wheelchair customers with being strapped in a front-facing position on our conventional buses.

Those with mobility devices on buses that have a rear facing accessible seat will be able to park in the designated area themselves and secure their device. This is the case for most buses. For buses that do not have this area, (e.g. highway coaches, Community Shuttle) customers with mobility devices will need to travel with someone who can assist them or find an alternate mode of travel.

A taxi can be provided in the event a customer in a wheelchair can't be accommodated on the bus.

Your dimensions should not exceed the following when boarding one of our community shuttles with your mobility aid or scooter:

  • Length: 122 cm (48 in.)
  • Width: 61 cm (24 in.)
  • Weight: 363 kg (800 lbs.)

These dimensions are similar to that of a low-floor bus, except the maximum weight for community shuttles is higher.

On our community shuttles, the lift is located near the rear of the bus on the same side as the sidewalk. In order for the lift to be operated safely, you must board with your back facing the vehicle. Once onboard, the operator will attach securement belts to prevent your device from moving during travel. These securements must be in place before the vehicle starts moving. The accessible seating area on community shuttles is forward facing only.

To access Waterfront Station, you'll find an elevator located at the north end of the skywalk. This takes you to the "boarding level" and into the pedestrian flow towards the Fare Paid Zone. As you start to board the SeaBus, note that as the tide changes, the ramp grade will change as well.

Both SeaBus terminals have double-wide doors through which you should be able to pass easily in a wheelchair or scooter. You can position your wheelchair or scooter just inside the doors on either side of the SeaBus, in the aisle or in front of a vacant seat. Don't forget to lock your brakes.

  • If you need help, SeaBus attendants are available at the terminals and on the ferry to assist you.
  • A personal attendant must accompany those who need special assistance to negotiate the terminal ramps, entries or exits, or to board SeaBus itself.

All stations have elevators for people using wheelchairs or other mobility devices. Please don't use wheelchairs on escalators under any circumstances.

The fare gates are 62 cm (24 in.) and the accessible gates are 107 cm (42 in.) wide.

  • Always enter the train through the door with the wheelchair symbol marked on the exterior (usually on the second or fourth car in the direction of travel).
  • When inside, position yourself in the wheelchair space provided.
  • Some cars have a flip-up seat that can be raised to accommodate a wheelchair or scooter.
  • SkyTrain attendants are trained to respond to requests for assistance.

Assistance from a SkyTrain or Canada Line Attendant is available for customers who are blind or partially sighted requiring sighted guide inside a station, or for customers who have a disability and are physically not able to tap fare media at a Compass Gate.

To minimize wait times, please call at least 10 minutes before arriving at the station and inform the operator of the assistance you require and the station you will be arriving at.

To receive station assistance, call 604.520.5518.

West Coast Express commuter rail service between Mission and Vancouver is fully accessible to people with wheelchairs or other mobility aids.

Please board the train from the special raised section of the platform where the conductor can assist passengers boarding with wheelchairs or scooters. Once aboard, you'll find most train cars equipped with two wheelchair spaces and an accessible washroom.

HandyCard holders are entitled to concession fares on West Coast Express.

If you'd like more details, or need accessibility information for a specific station, call WCE Customer Service at 604.488.8906.

    Access Transit Plan

    TransLink has developed the Access Transit Plan to make sure our transit system is accessible for as many people as possible.

    Learn more...

    Illustration of a woman holding an iPhone. 'Don't wait, don't be late. Real-Time Next Bus departure times at your fingertips. m.translink.ca'