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HandyDART

TransLink HandyDART driver assisting elderly man onto HandyDART vehicle

HandyDART is a door-to-door, shared ride service for passengers with physical or cognitive disabilities who are unable to use conventional public transit without assistance. The driver will come to your pick-up location, help you board on the vehicle, and get you to the first accessible exterior door of your destination safely. HandyDART customers may use this service in combination with our accessible conventional transit system for some of their trips.

HandyDART's service provider (First Transit) operates vehicles 18 hours a day and over 300 buses. The Customer Call Centre is open Monday to Friday 8:00 a.m. to 6:00 p.m., and 8:30 a.m. to 4:30 p.m. on Saturday, Sunday, and statutory holidays.

 

Am I Eligible?

If you have a physical, sensory, or cognitive disability and are unable to use conventional public transit without assistance, you may be eligible to use HandyDART. Applicants must be 12 years or older.

 

How do I register for HandyDART?

You can complete one of our application forms. If you're unable to print the application form, you can contact Access Transit Customer Care at 604.953.3680 to have one mailed to you.

This form must be printed and signed by the applicant and medical authority.

To apply, please make sure you have all your personal information available including your date of birth, home address, doctor's name, and phone number, as well as any special medical facts that might affect your ability to use public transit. Your information remains confidential and helps us make sure that the HandyDART service will be suitable for your travel needs.

Eligible visitors to Metro Vancouver can make use of our HandyDART service by filling out our Visitor Application Form.

 

Mobility Aids

HandyDART will accommodate mobility aids in proper operating order and are safe to transport. An assessment of your mobility device may be required upon registration. 

Due to the lift specifications, these devices cannot exceed 122 cm (48”) in length and 94 cm (37”) in width. 

For customers needing assistance on the lift, the combined weight of the customer and the mobility device must not exceed 250 kg (550 lbs) in order to account for the weight of the operator. 

If the customer can safely ride up the lift independently, the combined weight of the customer and the mobility device must not exceed 360 kg (800 lbs).

Anyone with a mobility device exceeding these measurements may be refused transportation. If you have any concerns about your mobility device meeting these standards, please check with HandyDART Customer Service at 604.575.6600, option 5, prior to booking your trip. 

 

Transfer Chairs

Transfer chairs are designed for transferring people short distances over smooth surfaces, and mainly indoors. The main difference between a standard wheelchair and transfer chairs is that standard wheelchairs are designed with large wheels so that the user can self-propel, while transfer chairs have small wheels and are designed to be pushed from behind by someone else. 

These chairs are not accepted for transporting customers on HandyDART vehicles or to and from the vehicles as they do not meet safety approvals.

 

Booking Your Trip

You can request a trip by calling HandyDART by calling 604.575.6600, option 1. 

You can make a trip reservation up to 7 days in advance, but no later than 4:00 p.m. the day before you wish to travel.

We understand that plans change and a trip may sometimes need to be cancelled. To give other users an opportunity to make a trip, please let us know as soon as possible.

For customers who are deaf or hard of hearing and unable to use a TeleTypeWriter, to discuss alternative booking options please contact:

  • E-mail: handydartfeedback@translink.ca or mail: 
  • Coast Mountain Bus Company, Access Transit Department, 700-287 Nelson’s Court, New Westminster, BC, V3L 0E7

 

HandyDART offers two types of service:

  1. Subscription trips: repeated trips that are taken to and from the same locations at the same times (on a daily or weekly basis).
  2. Casual trips: trips taken on a one-time basis.

Customers who book a trip with HandyDART will receive:

  • An automated phone call to remind you of your next day trip; if you need to cancel a trip you can do so at that time.
  • A phone call to your home shortly before your ride arrives to pick you up.

To avoid delays, please be ready 15 minutes before your scheduled pickup time. If your driver hasn't arrived 15 minutes after your scheduled time, call HandyDART at 604.575.6600 (local) or 1.844.475.6600 (toll-free) and press number 3 for "Where's My Ride" information.

 

HandyDART Fares

The fare for all HandyDART trips is a 1-Zone adult fare. You can pay with cash, Adult FareSaver tickets, or an Adult Monthly Pass (FareCards). Drivers don't carry change, so please have the exact cash amount ready when you board.

Fare Type Fare
Cash $3
Monthly Pass $98
FareSaver Tickets (book of 10) $24

Adult fares apply in all cases for HandyDART travel. Concession tickets, the Provincial BC Bus Pass and the CNIB pass are not valid on HandyDART.

 

Where to Buy Passes and Tickets

FareCards:

  • Purchase your monthly FareCard by phone, mail or in person through the HandyDART/ First Transit office
  • By phone: at 604.575.6600, option 7 between 8:00 a.m. to 4:00 p.m. on weekdays (credit card only)
  • By mail: make cheques and/or money orders payable to "First Canada ULC".

FareSavers:

  • You may purchase your FareSaver Tickets from your HandyDART drivers (weekdays only), by phone, or in person.  Please call 604.575.6600, option 7 for more details.

 

Have questions? Visit the HandyDART FAQ page for more details about this service.

    Travelling to or from the Vancouver Airport?

    Use our YVR HandyDART Pick Up/Drop Off Location Map to help you plan your trip.

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