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HandyCard and TaxiSaver

elderley man and woman chatting on a TransLink bus in Vancouver BC

Do you have a permanent physical, sensory or cognitive disability and require assistance to use conventional public transit? HandyCard fare discounts and TaxiSaver coupons can help keep you connected.

If you live within the TransLink service area, HandyCard allows travel at Concession fare prices on the bus, SkyTrain, SeaBus, and West Coast Express, and if someone needs to travel with you to provide assistance, can travel with you for free. You must be 12 or older to be eligible for HandyCard.

HandyCard is for travel on conventional transit and can't be used on HandyDART. If your trip includes HandyDART, you'll pay regular adult fare rates.

Customers are eligible for concession fares if they are HandyCard holders, seniors 65 years and older, youth 14 to 18 years with valid photo identification proving age, and children 5 to 13 years. Children under 5 years ride free when accompanied by an adult (maximum 4 children per adult).

Please note: if you already have a Compass Card through another program (such as BC Bus Pass, U-Pass BC, or CNIB), please feel free to travel with your existing program card. Remember to carry your HandyCard at all times when travelling with an attendant.

 

Loading your card

Concession Compass Cards can be loaded with Concession Monthly Passes, DayPasses or Stored Value, which is like loading money onto your card, so you don’t have to carry FareSavers or cash. Learn more about these products. Visit our Where to Buy page to find out how to load fare products onto your Concession Compass Card.

Please note, the $5 Canada Line YVR AddFare applies to Stored Value trips that originate on Sea Island and continue beyond Sea Island.

 

Using your card

Tap your Compass Card on the card reader at the fare gate when you enter and exit SkyTrain, SeaBus, and West Coast Express stations. On the bus, tap in at the card reader when you enter the bus. You do not need to tap out on the bus.

 

Remember to tap out! Make sure you tap out when exiting rail and SeaBus stations, so you’re charged the correct fare. If you don’t tap out on rail and SeaBus, you’ll be charged a three-zone fare. Visit Compass Card How to Use page for more information. If you forget to tap out, please call the number on the back of your card.

You must carry your HandyCard when travelling for proof of eligibility.

Your attendant can travel with you. Fare gates will stay open long enough for you and your attendant to pass through the open gate, as long as they follow closely behind you.

 

Applying for HandyCard

Please complete and sign the Application Form. Ask your family doctor (or a senior official in a recognized social service or health agency) to complete the verification section of the application.

Mail your completed application to our Access Transit Customer Care Office, along with two recent photographs as specified in the application form.

 

Travelling with an Attendant

The HandyCard allows your attendant to travel free of charge on conventional public transit. An attendant is someone you need to assist you to be able to travel on public transit, and remains with you throughout your trip.

You must be able to show your HandyCard, so make sure to bring it with you. Free attendant travel is NOT part of the BC Bus Pass program — only the HandyCard provides this benefit in Metro Vancouver.

 

TaxiSavers

TaxiSaver is a supplementary service to HandyDART available to people with permanent disabilities that already have a HandyCard. To find out more about the program, please contact the Access Transit Customer Care office at 604.953.3680.

 

BC Bus Pass Program

If you're from B.C. and qualify for additional assistance from the BC Ministry of Social Development and Social Innovation, you may be eligible for a discounted yearly BC Bus Pass. Learn more about the Government Funded Bus Pass Program.