SkyTrain Customer Communications Upgrades

 

Graphic for customer communication initiativesWe’re providing better real-time service information for customers – new information signs, better sounding announcements, and more security measures at all Expo and Millennium stations (excluding the Evergreen Extension of the Millennium Line). Upgrades include:

  • Approximately 280 new dynamic customer information displays. These signs will replace the existing red LED "next train" signs that are currently on platforms
    • 83 SkyTrain Status signs outside station entrances (first on the system)
    • 132 Transit Next Train signs on station platforms
    • 66 General information signs (e.g. escalator outages)
  • Upgraded PA Systems including replacing nearly 1,000 speakers along the original Millennium Line, optimizing existing speakers on the Expo Line, and adding approximately 324 speakers (including station entrance speakers) to improve sound.
  • New and additional station CCTV (Closed Circuit Television) cameras, including 264 new guideway cameras to improve safety and reduce delays when guideway intrusion alarms are triggered.

 

Timing

Improvements will roll out station-by-station until the entire Expo and Millennium lines are upgraded. Work will begin at Lougheed and Edmonds stations fall 2018, with work continuing at remaining stations through 2020. Schedules and more information for future station upgrades will be shared as details are confirmed.

 

Construction

Construction impacts will vary depending on the station, and we thank our customers and neighbours for their patience while we make these significant improvements. Any impacts to customers will be posted on our Alerts page.