We continue to salt and sand bus loops and SkyTrain stations, but please use caution in these areas and remember to dress warmly in anticipation of potential delays.

Expect extra crowding on some routes To provide improved traction, many articulated buses have been switched with standard, 40 foot buses. This will mean some modified service, with increased crowding and the possibility of passups in some areas.

HandyDART is currently operating regular service.

Customer Satisfaction

Good customer experience is something we value highly. We have an on-going program to gauge our customers' level of satisfaction with our services and their perspective on how things are going. This information shapes how we plan and operate our services. Detailed reports and more information about our commitment to customer service are available at Customer Service Performance.

Using the Accountability Centre

  • You can hide/view different data sets by clicking on the item in the legend.
  • Hovering over a specific data point will display the exact value.
  • Click on the information mark for more information.


Customer Satisfaction Trends



Customer Satisfaction by Service Type

Customer Complaints