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Temporary closures due to COVID-19

To support physical distancing, the following Customer Service locations are closed to the public until further notice:

  • - Compass Customer Service Centre at Stadium–Chinatown Station

  • - Lost Property Office at Stadium–Chinatown Station

  • - SkyTrain Assistance Counter at Commercial–Broadway Station

  • - West Coast Express Customer Service Centre at Waterfront Station

All locations are still able to assist customers through phone and email/web form. Please see the details below.

General Contact Information

 

Customer Information

Online Feedback Form

T: 604.953.3333

7:00 a.m. to 7:00 p.m. Monday to Sunday

Live Chat

  • 5:30 a.m. to 12:00 a.m. Monday to Friday
  • 6:30 a.m. to 11:00 p.m. Saturday

Transit Police Non-Emergency
T: 604.515.8300
SMS: 87.77.77

Emergency
Call 911

Visit the Transit Police Contact Us page to provide feedback or file a complaint.

Sign-up for HandyDART
T: 604.953.3680

Book or cancel a trip
T: 604.575.6600

Visit the HandyDART Taxi Feedback Form to provide feedback on your trip.

Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

To support physical distancing, the Compass Customer Service Centre at Stadium–Chinatown is closed until further notice. For information, customers can still use the contact form or call the Compass Customer Service line:

T: 604.398.2042
Toll Free: 1.888.207.4055

Compass Customer Service Centre & FareDealer Administration
Stadium–Chinatown Station
Unit 1 - 590 Beatty Street 
Vancouver BC, V6B 2L3

Monday to Friday, 8 a.m. to 4:30 p.m.

This is the first SkyTrain Assistance Counter (STAC) on our network and is staffed by SkyTrain Attendants during all station operating hours. Attendants will be able to provide customers with directions, system maps, brochures, and real-time transit updates.

The STAC is located at street level inside the North stationhouse of Commercial-Broadway Station and is accessible from entrances on both Commercial Drive and Broadway. Within the station itself, the SkyTrain Assistance Counter can be found above Platforms 1 and 2, which serve the Millennium Line.

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 6:45 a.m. to 6 p.m.
wcecustomerservice@translink.ca

WCE Customer Feedback Form

 

Corporate Information

Map to the TransLink office from Sapperton SkyTrain Station

T: 778.375.7500
F: 604.636.4809

Monday to Friday 8 a.m. to 4 p.m.
400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

For media inquiries and other press-related matters, please visit our Media section.

T: 778.375.7829
F: 778.375.7828

400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

Monday to Friday 8 a.m. to 4:30 p.m.
parkingtax@translink.ca

email: procurement@translink.ca

board@translink.ca

The email above is for Board inquires or questions only.
Please submit any feedback, commendations or complaints
via our Online Form.

If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information.

 

Operating Companies

T: 604.520.3641
F: 604.521.2818

6800 14th Avenue
Burnaby, BC V3N 4S7

T: 778.375.6400

 

Mail:

287 Nelson’s Court

New Westminster, BC V3L 0E7

 

Head Office:

13401-108 Avenue

Surrey, BC V3T 5T3

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 6:45 a.m. to 6 p.m.
wcecustomerservice@translink.ca

WCE Customer Feedback Form

T: 604.985.7777

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