Your website browser is no longer supported.

For a better experience and to access website, please upgrade to one of these browsers:

If you have any feedback about browser support, please let us know.

Please note: This website will retire soon, so please upgrade your browser to continue to access the website.

We have a new site! Updated design, easier to navigate, new Trip Planner and more.

Visit the new site

Masks are now mandatory on board all transit vehicles. Details and exemptions at:

General Contact Information


Customer Information

Online Feedback Form

T: 604.953.3333

5:30 a.m. to 12:30 a.m. Monday to Friday
6:30 a.m. to 11:30 p.m. Saturday/Sunday

Live Chat

  • 6:30 a.m. to 11:30 p.m. Monday to Friday
  • 7:30 a.m. to 10:30 p.m. Saturday/Sunday

Transit Police Non-Emergency
T: 604.515.8300
SMS: 87.77.77

Call 911

Visit the Transit Police Contact Us page to provide feedback or file a complaint.

Sign-up for HandyDART
T: 604.953.3680

Book or cancel a trip
T: 604.575.6600

Visit the HandyDART Taxi Feedback Form to provide feedback on your trip.

Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

T: 604.398.2042
Toll Free: 1.888.207.4055
Monday to Sunday, 6:30 a.m to 11:30 p.m.

Compass Customer Service Centre
Stadium–Chinatown Station
Unit 1  590 Beatty Street 
Vancouver BC, V6B 2L3

Monday to Friday 9 a.m. to 5 p.m.
Closed on Saturday, Sunday, and statutory holidays.

This is the first SkyTrain Assistance Counter (STAC) on our network and is staffed by SkyTrain Attendants during all station operating hours. Attendants will be able to provide customers with directions, system maps, brochures, and real-time transit updates.

The STAC is located at street level inside the North stationhouse of Commercial-Broadway Station and is accessible from entrances on both Commercial Drive and Broadway. Within the station itself, the SkyTrain Assistance Counter can be found above Platforms 1 and 2, which serve the Millennium Line.

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 8 a.m. to 4p.m.

WCE Customer Feedback Form


Corporate Information

Map to the TransLink office from Sapperton SkyTrain Station

T: 778.375.7500
F: 604.636.4809

Monday to Friday 8 a.m. to 4 p.m.
400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

For media inquiries and other press-related matters, please visit our Media section.

T: 778.375.7829
F: 778.375.7828

400 - 287 Nelson's Court
New Westminster, BC V3L 0E7

Monday to Friday 8 a.m. to 4:30 p.m.


The email above is for Board inquires or questions only.
Please submit any feedback, commendations or complaints
via our Online Form.

If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information.


Operating Companies

T: 604.520.3641
F: 604.521.2818

6800 14th Avenue
Burnaby, BC V3N 4S7

T: 778.375.6400



287 Nelson’s Court

New Westminster, BC V3L 0E7


Head Office:

13401-108 Avenue

Surrey, BC V3T 5T3

T: 604.488.8906 or 1.800.570.7245
F: 604.689.3896

Suite 295 - 601 West Cordova
Vancouver, BC V6B 1G1

Monday to Friday 6:45 a.m. to 6 p.m.

WCE Customer Feedback Form

T: 604.985.7777

    Upcoming Events