We have a new site! Updated design, easier to navigate, new Trip Planner and more.

Visit the new site

Masks are now mandatory on board all transit vehicles. Details and exemptions at:


File a Claim

From time to time, incidents occur in or around our system. TransLink has various insurance coverage, depending on the nature and location of the incident. If you've been involved in an incident that you feel TransLink is responsible for, please contact our Claims Department.


TransLink Claims Department

400 - 275 Nelson's Court
New Westminster, BC V3L 0E7
T: 778.375.6644*
E: claims@translink.ca

*All calls made to TransLink’s Claims Department line are recorded and personal information is collected for the purpose of claims management and investigation, as well as training, and quality assurance. This is done in furtherance of TransLink’s mandate under the South Coast British Columbia Transportation Act and in accordance with Part 3 of the Freedom of Information and Protection of Privacy Act. Please refer to our Privacy Policy for further details or direct any questions to TransLink Privacy Officer, 287 Nelson’s Court, New Westminster, BC, V3L 0E7 (Tel: 778-375-7500).