Customer Service Performance

TransLink is committed to providing customers with a service that's efficient, safe, reliable, and comfortable.

The Customer Service Performance study tracks performance on overall service and individual service attributes of the system and transit modes from customers.

Surveys are conducted with customers across Metro Vancouver through a third-party research firm.

In 2018, the customer service performance rating for bus, SeaBus, and SkyTrain averaged 7.8 out of 10.

For a look at how each transit mode and service amenity scored, view the following survey reports:

Customer Service Performance Reports