Customer Service Performance
TransLink is committed to providing customers with a service that's efficient, safe, reliable, and comfortable.
The Customer Service Performance study tracks performance on overall service and individual service attributes of the system and transit modes from customers.
Surveys are conducted with customers across Metro Vancouver through a third-party research firm.
In 2019, the customer service performance rating for bus, SeaBus, and SkyTrain averaged 7.8 out of 10.
For a look at how each transit mode and service amenity scored, view the following survey reports:
Customer Service Performance Reports
2020 Reports
Bus, SeaBus, SkyTrain
West Coast Express
2019 Reports
Bus, SeaBus, SkyTrain
West Coast Express
HandyDART
2018 Reports
Bus, SeaBus, SkyTrain
West Coast Express
HandyDART
2017 Reports
Bus, SeaBus, SkyTrain
West Coast Express
HandyDART
2016 Reports
Bus, SeaBus, SkyTrain
West Coast Express
HandyDART
2015 Reports
Bus, SeaBus, SkyTrain
West Coast Express
HandyDART
2014 Reports
Bus, SeaBus, SkyTrain
West Coast Express
HandyDART
