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TransLink COVID-19 Update: TransLink moves to rear-door boarding on buses to promote social distancing

March 19, 2020

NEW WESTMINSTER, BC — Beginning tomorrow, customers will be asked to board buses using the rear doors only. Given TransLink cannot collect cash fares at the rear doors, and some buses aren’t equipped with Compass Card readers at that entrance, we are also suspending fare collection on the bus system.

We are taking this step to allow greater social distancing to protect our Coast Mountain Bus Company operators at this time. Customers requiring mobility assistance can continue to use the front doors if needed. Regular fares still apply on other TransLink modes.

TransLink has also implemented the following changes:

  • Customers will not be able to use seats close to operators on certain buses.
  • Accelerating the installation of operator protection barriers on buses.
  • Customers will not be able to use seats close to crew on SeaBus vessels.
  • Launching an education campaign promoting hygiene and asking customers to allow extra space for fellow passengers and transit staff.
  • Increasing cleaning and disinfecting on all modes of transit.

As extraordinary social distancing measures are being put into place across the region, TransLink has also seen a commensurate and significant decline in ridership.  This means there are far fewer passengers using the system, which allows for greater social distancing.

We will keep customers up to date using social media channels, TransLink customer information (604 953 3333), further bulletins to media outlets and our COVID-19 Precautions page.

Media contact:
TransLink Media Relations
media@translink.ca

    Contact Us

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    • Address: 400 - 287 Nelson's Court, New Westminster, BC
    • Media Contact Hours:
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    • Email: media@translink.ca