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TransLink COVID-19 Update: Minor service reductions and in-person customer service centre closures

March 23, 2020

NEW WESTMINSTER, BC — Given significant ridership declines on transit due to social distancing measures in Metro Vancouver, TransLink will be making minor service reductions to SeaBus, bus, and SkyTrain services.

  • SeaBus will transition to sailings every 15-minutes during weekday rush hours, instead of every 10-minutes.
  • Bus routes which have excess capacity, including those with empty buses, will have some frequencies reduced.
  • Expo and Millennium Lines will see slight frequency reductions, with first and last train schedules remaining in place.

Passenger levels will be carefully monitored in order to balance lower ridership with the need to maintain social distancing. Customers should check Trip Planner or Transit Alerts before travelling, to ensure their route is not impacted by service reductions.

TransLink has also enhanced social distancing initiatives with the temporary closure of the Customer Service Centre at Stadium-Chinatown Station and the West Coast Express Customer Service Centre at Waterfront Station.

Customers requiring assistance are still able to use any of the below contact details:

Media contact:
TransLink Media Relations
media@translink.ca

    Contact Us

    people on skytrain platform
    • Address: 400 - 287 Nelson's Court, New Westminster, BC
    • Media Contact Hours:
      8 a.m. to 5 p.m.
    • Email: media@translink.ca