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Vision, Mission and Values

Woman and child cycling

Since its founding, TransLink has evolved to become the South Coast British Columbia Transportation Authority, but it still has the same goal - to expand and maintain the region's transportation network.

 

Vision

A better place to live built on transportation excellence.

 

Mission

Together, we connect the region and enhance its liveability by providing a sustainable transportation network, embraced by our communities and our people.

 

Values

Safety

The safety and security of our customers and employees is paramount. We will operate safely at all times.

Customer Service

We will provide excellent service to our customers. We understand that our customers expect accuracy, timeliness and reliability and delivering on those expectations is essential to our success. Our plans and actions will be driven by customer needs.

People

We value our employees and the contributions they make to serve our customers.

Inclusiveness

We value teamwork and partnerships. We recognize that our success depends on effective communication and consultation with our employees, our stakeholders and the public.

Integrity

We will act honestly and with integrity at all times. We will treat others with dignity and respect and will conduct ourselves in a manner that will instill and foster trust.

Excellence

We will strive for excellence in all that we do and will be a leader in enhancing sustainability through the transportation services we provide. We will encourage innovation and the implementation of best practices throughout our organization.

Sustainability

Sustainability will be a key factor in all our strategies, business plans, decisions and operations. We will incorporate economic, environmental and social factors in our decision making.

Accountability

We will be results oriented and fiscally responsible. We will set measurable targets and hold ourselves accountable to achieve them.

 

Vision Mission & Values Roadmap

 

TransLink is committed to creating a transportation system for a sustainable region and has developed a Sustainability Policy to address these goals.