Your Identity is Safe
Although Compass cards and tickets are electronic, no personal customer information – such as name, credit card or banking identity – is stored on the electronic chip. The chip only identifies the product or value stored on the card, and the card's serial number and status. Any personal information that's required will be kept in the secure "back office"system and not on the card itself.
For added security, customers that choose to register their Compass card will benefit from balance protection, protecting the value of the card in the event it's lost or stolen. Card registration also offers "AutoLoad" – a convenience feature for pass renewals or top-ups when the card's stored value drops below a certain amount.
Safer and Smarter
The electronic chip in every Compass card not only helps to protect your balance and your personal privacy; it also helps to directly improve the overall efficiency of our transit system. All of the chips being tapped in and out will deliver mass data on how customers use transit – and harnessing this data will help us gain a better understanding of which routes are busy and which are not, and how people transfer - allowing us to better plan and assess the needs of our riders.
In addition, preparations for Compass will also create opportunities for more system improvements.
- Better lighting, greater accessibility and expanded stations
- Upgrades to Expo Line (27+ years old)
- Replacement of existing expanded metal mesh panels with glass at some Expo Line stations for greater visibility
- Additional closed–circuit cameras and control centres to monitor customer safety and security
- New centres dedicated to monitoring faregate operations
- Improved elevator entrances
- Installation of new customer assistance telephones at stations all around the system to help answer questions, and a new customer service centre to assist Compass cardholders